Tapestry Retail Technology Program Manager

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Lead end-to-end deployment of cloud-based POS systems, RFID, traffic analytics, mobile devices, and supporting hardware across global retail stores, ensuring consistent implementation standards while accommodating regional and regulatory requirements
• Drive global rollouts and scale successful solutions across multiple markets; manage pilot programs from concept through production deployment
• Oversee device ecosystem management across iOS, Windows, and macOS platforms using Intune and Jamf; implement and support Entra ID (Azure AD) and Conditional Access policies
• Develop and maintain automation scripts (PowerShell, VBS) to support operational efficiency and system health
• Partner with InfoSec, Legal, and Privacy teams to conduct security and compliance reviews prior to deployment; ensure adherence to PCI-DSS, CCPA, GDPR, and applicable state regulations
• Identify, evaluate, and implement AI-enabled capabilities including predictive analytics, intelligent automation, computer vision, and generative AI to improve store operations, associate productivity, and customer experience
• Assess AI-related risks including data privacy, model governance, and responsible use; ensure solutions align with enterprise standards and regulatory requirements
• Manage vendor relationships and contracts across pilots and production rollouts; evaluate emerging technologies to support evolving store experience strategies
• Lead cross-functional program execution using Agile/Scrum methodologies, tracking deliverables, dependencies, and outcomes
• Act as key interface between global business teams, technology stakeholders, and regional partners; deliver executive-ready updates with clear articulation of progress, risks, and strategic impact
• Facilitate alignment across time zones and diverse teams to ensure coordinated delivery

Qualifications

• Strong hands-on experience with Windows scripting (PowerShell, VBS) in production environments
• Demonstrated proficiency with Entra ID / Azure AD and Conditional Access policy management
• Extensive experience with endpoint management platforms (Intune, Jamf)
• Proven experience deploying and managing POS systems and store technology ecosystems
• Hands-on experience with RFID solutions and inventory platforms
• Demonstrated experience with traffic analytics and in-store customer insight tools
• Proven track record of large-scale mobile device and retail hardware rollouts
• Familiarity with AI-enabled store technologies such as computer vision, intelligent traffic analytics, automation tools, or associate-assist solutions
• Solid understanding of PCI-DSS requirements in retail environments
• Knowledge of data privacy regulations including CCPA, GDPR, and global equivalents
• Proven experience facilitating security and compliance reviews with InfoSec and Legal teams
• Understanding of AI governance principles, including data quality, model oversight, responsible use, and risk management
• Demonstrated success delivering global, multi-region technology rollouts
• Strong background in Agile/Scrum delivery models
• Experience coordinating vendor pilots and scaling solutions

Skills

Experience

The ideal candidate brings 5+ years of progressive technology leadership experience in retail, consumer-facing, or global enterprise environments. Demonstrated expertise in large-scale technology rollouts, endpoint management, and cross-functional program delivery is essential. Prior experience evaluating and piloting AI use cases, translating business requirements into technical solutions, and scaling successful initiatives with measurable outcomes is highly valued. Strong ability to operate effectively within matrixed global organizations, balance strategic vision with hands-on execution, and navigate ambiguity whilst maintaining accountability and ownership of outcomes.

Education

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.

Workplace

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.