Tapestry Retail Sales Consultant
- Location
- RichmondBritish ColumbiaCanada
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 25, 2026
About Tapestry
Coach is a global American fashion house known for premium leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a collection of consumer luxury houses that emphasizes creative direction, product craftsmanship and inclusive brand positioning. As an employer, Coach operates within Tapestry’s framework of employee development, diversity and omni‑channel retail innovation.
Coach is hiring a Sales Associate in Richmond, BC (part-time) to deliver luxury retail, omni‑channel selling and personalized client service.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalized client experiences in accordance with Coach style and service standards.
- Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to generate repeat business.
- Drive individual and store sales via cross-selling, upselling and curated recommendations; develop and execute personal sales plans to meet KPIs.
- Leverage mobile POS, clienteling tools and social selling/short-form video to capture client data and convert online and in-store interactions.
- Perform daily operational duties including cash wrap management, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
- Maintain sales floor and stockroom standards—cleanliness, organization, accurate merchandising and adherence to asset‑protection procedures.
- Support inventory cycles, visual merchandising and store initiatives; assist teammates across functional areas and participate in brand training and inclusion activities.
- Adapt selling techniques to fluctuating store traffic and business needs while maintaining a calm, professional demeanor.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
- Proven ability to operate POS systems and basic retail technology (iPad/laptop, Mobile POS); able to read price/release sheets.
- Comfortable using walkie‑talkies and supporting inventory/merchandising processes; able to lift regularly up to 25 lbs (occasionally up to 50 lbs).
- Strong English language proficiency required.
- Flexible availability including nights, weekends, holidays and peak retail periods.
Skills
Experience
At least one year of retail sales experience is required; prior luxury or premium brand retail experience and proven sales performance are preferred.
Education
High school diploma or equivalent; post-secondary study or relevant retail/merchandising coursework advantageous. A combination of education and experience will be considered.
Workplace
This position is based in Richmond, British Columbia, Canada, within easy reach of Vancouver.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes craftsmanship, creativity and inclusive brand building within the Tapestry group. The workplace fosters collaboration, direct feedback and continual learning, with a strong customer‑centric ethos and commitment to equity, inclusion and diversity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Style Advisor», «Sales Floor Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.