Tapestry Retail Sales Associate

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Location
ZhongshanGuangdongChina
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 15, 2026

About Tapestry

Coach is a global luxury fashion house known for leather goods, handbags and accessories, operating an international retail network. The brand is part of Tapestry, a global house of consumer fashion brands, and is recognised for its emphasis on craftsmanship, contemporary American design and elevated customer experience.

Coach is hiring a Retail Sales Associate in Zhongshan (Haiya Outlet), China — deliver luxury client service and omni‑channel sales.

Role & Responsibilities

  • Act as a front-line ambassador for Coach, delivering personalised, elevated client service consistent with brand style and service standards.
  • Develop lasting client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
  • Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
  • Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert opportunities.
  • Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and inventory tasks.
  • Maintain visual merchandising standards, keep sales floor and stockroom organised and participate in inventory cycles (receiving, replenishment, stock movement).
  • Adapt selling techniques to business needs, manage multiple customers on the floor and sustain high energy during peak periods.
  • Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and demonstrate a professional, calm demeanour.
  • Support teammates across functional areas and foster a collaborative, trust-based team environment.

Qualifications

  • At least 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
  • Proven ability to meet sales targets and execute personalised selling strategies.
  • Proficiency using POS systems and mobile POS; comfortable with iPad/laptop devices and basic retail technology.
  • Strong English language proficiency required.
  • Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
  • Preferred: social media savvy with experience in live-stream shopping, short-form video demos, clienteling and data acquisition.

Skills

POS Mobile POS iPad laptop walkie-talkie clienteling tools social selling platforms short-form video live-stream shopping video demos data acquisition

Experience

Minimum one year of retail sales experience; luxury retail background is preferred. Demonstrated track record of meeting sales targets, developing client relationships and using omni‑channel selling tools.

Education

High school diploma or equivalent; vocational retail or customer-service training is advantageous.

Workplace

This position is based in Zhongshan, Guangdong, China, within easy reach of Guangzhou.

Culture

Coach emphasises creativity, inclusivity and a client-first mentality across its global retail teams. The workplace culture values continuous learning, collaboration and diversity, with a strong focus on delivering memorable luxury service in fast-paced retail environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Luxury Sales Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.