Tapestry Retail Sales Associate

About Tapestry

Coach is a global fashion house rooted in New York and recognized for luxury leather goods and accessories. As a member of the Tapestry portfolio, Coach operates within a family of global brands and emphasizes craftsmanship, modern design, and inclusive cultural values. The brand is known for its curated retail experiences and commitment to employee development and diversity.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, delivering personalized, elevated service in accordance with Coach Guide to Style and Service standards.
• Build and nurture client relationships through styling, product expertise, and tailored recommendations to drive repeat business.
• Achieve individual and store sales targets by executing personal sales plans and employing cross‑selling and upselling techniques.
• Use mobile POS and clienteling tools to capture customer data, process transactions (purchases, returns, exchanges, online pickups), and support omni‑channel sales.
• Leverage social selling and short‑form video or live‑stream demonstrations to increase engagement and convert prospects.
• Perform daily operational duties including cash wrap, inventory receiving and processing, replenishment, visual merchandising, and maintaining a tidy sales floor and stockroom.
• Adhere to retail policies, POS procedures, and asset‑protection guidelines while supporting inventory cycles and loss‑prevention efforts.
• Collaborate with teammates across functions, participate in brand initiatives and training, and contribute to a trust‑based, high‑energy store environment.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proficiency with POS systems and basic computer devices (iPad/laptop); comfortable using Mobile POS and walkie‑talkies.
• Strong English language proficiency.
• Social media savvy with experience in social selling, live‑stream shopping or video demonstrations, and clienteling/data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and maneuver on the sales floor and in the stockroom.

Skills

Experience

At least one year of sales experience, with prior luxury retail exposure preferred; demonstrable success meeting sales KPIs and experience using mobile POS and clienteling tools.

Education

No formal degree required; a combination of relevant education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes a creative, client‑centric retail culture grounded in inclusivity and optimism as part of the Tapestry family. The workplace values direct feedback, continuous learning, collaboration, and a results‑driven approach to customer service and personal development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.