Tapestry Retail Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for its leather goods and accessible-luxury accessories. The brand is part of the Tapestry portfolio, a global house of lifestyle brands, and emphasizes craft, modern design, and an elevated retail experience across its global store network.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering the Coach Guide to Style and Service standards at all times.
• Provide tailored styling and product advice to build lasting client relationships and drive repeat business.
• Drive sales through cross-selling, upselling and personalized recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert opportunities.
• Execute daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, and maintain POS accuracy.
• Support inventory cycles: receive shipments, replenish stock, perform inventory processing and maintain sales-floor presentation.
• Maintain visual merchandising and housekeeping standards; keep sales floor and stockroom organized and fully stocked.
• Assist teammates across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs and inclusion activities; adapt to feedback and maintain professional composure.
• Perform physical duties as required: regularly lift ~25 lbs and occasionally up to 50 lbs; climb, bend and maneuver throughout the store.

Qualifications

• Minimum 1+ years of sales experience; prior luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven ability to use POS systems and mobile POS; familiarity with iPad/laptop devices and walkie‑talkie communications.
• Strong English proficiency required.
• Social-media savvy with experience or willingness to perform live-stream shopping, product video demos, and social selling (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift and move merchandise (regularly ~25 lbs; occasionally up to 50 lbs) and perform physical retail tasks.

Skills

Experience

At least one year of retail sales experience is required; luxury or premium retail experience preferred. Experience with POS operation, clienteling/data acquisition and social selling or live-streaming is an advantage.

Education

High school diploma or equivalent preferred; post-secondary coursework in fashion, retail, merchandising or business is a plus. A combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters an inclusive, creative and performance-driven retail culture under the Tapestry umbrella, emphasizing diversity, continuous learning and collaboration. The brand prioritizes customer focus, open feedback and development opportunities within a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.