Tapestry Retail Sales Associate

About Tapestry

Coach is a New York–born luxury fashion house renowned for leather goods and accessible luxury ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasizes creativity, inclusivity and omnichannel retail innovation.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Create personalized shopping experiences through expert styling, product knowledge and relationship building to drive client loyalty and repeat business.
• Achieve individual and store sales targets by cross-selling, upselling and executing tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert interactions into sales.
• Develop and execute a personal sales plan and actively source, follow up with and close new customers.
• Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques to business priorities.
• Execute daily operational tasks including cash wrap management, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving and replenishment.
• Support visual merchandising standards and keep the sales floor and stockroom organized, stocked and compliant with asset-protection procedures.
• Assist teammates across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and adapt behaviours professionally.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and basic computing devices (iPad, laptop); familiarity with Mobile POS and clienteling tools.
• Strong English communication skills.
• Ability to work a flexible schedule, including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre in a retail environment.
• Preferred: social media savvy, experience with live-stream shopping or video demos, and demonstrated clienteling/data acquisition capabilities.

Skills

Experience

At least 1 year of sales experience, with a preference for candidates who have worked in luxury or premium retail environments and have omni-channel selling experience.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a design-driven, creative ethos with a fast-paced retail environment that values inclusivity and collaboration. As part of Tapestry, the brand emphasises continual learning, customer-centricity and a performance-oriented mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.