Tapestry Retail Sales Associate

About Tapestry

Coach is a globally recognised luxury leather‑goods and lifestyle house headquartered in New York and operating as part of the Tapestry portfolio. The brand is known for its craftsmanship, accessible luxury positioning, and contemporary design sensibility. As part of Tapestry, Coach participates in a multi‑brand ecosystem that emphasises inclusivity, professional development and cross‑brand collaboration.

Role & Responsibilities

• Act as a frontline ambassador of the Coach brand, delivering service in accordance with Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through personalised styling, product expertise, and fashion advice to drive loyalty and repeat purchases.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans; meet or exceed KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture customer data and convert leads.
• Execute daily store operations: cash wrap, inventory processing, replenishment and visual merchandising while maintaining high service standards.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and follow POS and asset‑protection procedures.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product movement between floor and stockroom.
• Maintain a clean, organised and well‑stocked sales floor and stockroom; assist teammates across functional areas when needed.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours to business needs.
• Sustain a professional, calm demeanour on the sales floor and perform physical tasks including regular lifting (25 lbs) and occasional heavier lifts (up to 50 lbs).

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proven experience operating POS systems; familiarity with mobile POS, iPad and basic laptop applications.
• Demonstrated ability to build client relationships, close sales and meet measurable sales targets.
• Strong English proficiency required.
• Social media savvy and preferred experience with live‑stream shopping, short‑form video selling, clienteling and data acquisition.
• Ability to work a flexible schedule, including nights, weekends, peak season and public holidays.
• Physical capacity to perform retail duties: regularly lift at least 25 lbs and occasionally up to 50 lbs; climb, bend and kneel as required.

Skills

Experience

At least one year of customer‑facing sales experience is required; prior luxury or premium retail experience is preferred and will be counted strongly toward candidature.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends a New‑York creative spirit with heritage craftsmanship and a modern retail mindset. The brand, within the Tapestry group, emphasises inclusivity, ongoing learning and a collaborative team environment that rewards customer focus and commercial drive.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.