Tapestry Retail Sales Assistant

About Tapestry

Coach is a globally recognised American fashion house specialising in luxury leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of consumer brands that emphasizes creativity, craftsmanship and inclusive workplace practices.

Role & Responsibilities

• Greet clients with warmth and professionalism and deliver personalised customer service at the cash wrap and on the sales floor.
• Operate point‑of‑sale systems accurately, manage cash/media in compliance with corporate policy and maintain an organised cash wrap.
• Process incoming shipments and transfers, report inventory discrepancies, maintain stockroom organisation and replenish the sales floor.
• Support visual merchandising updates and ensure the sales floor reflects brand standards.
• Recommend add‑on products, promote gift cards and capture customer information where permitted to support sales and CRM.
• Maintain housekeeping and loss prevention standards; assist the sales team and management with ad hoc tasks during peak periods.

Qualifications

• Minimum one year of prior retail experience (cashier, stockroom or sales role); luxury retail experience preferred.
• Demonstrated knowledge of current fashion trends and local marketplace competitors.
• Familiarity with cash register systems, Mobile POS and basic computer applications; ability to use iPad/laptop and walkie talkie.
• Strong attention to detail, organisational skills and ability to multitask in a high‑volume retail environment.
• Excellent verbal communication and customer service skills; strong English proficiency.

Skills

Experience

At least 1+ year of retail experience is required; experience in a luxury retail environment is preferred. A combination of education and experience will be considered.

Education

No formal degree required; a high school diploma or equivalent is typical and a combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and promotes an inclusive, creative and customer‑centric culture. The workplace values direct feedback, entrepreneurial thinking and collaboration while supporting equity and diversity initiatives across the organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.