Tapestry Retail Operations Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $66,300–79,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 23, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Kate Spade New York seeks a Retail Operations Specialist in New York, USA to manage store labor, payroll reporting, and supply procurement for luxury retail locations.
Role & Responsibilities
- Own weekly payroll and labor reports for stores, field leaders, and corporate partners, including field payroll reports, MTD recaps, and payroll testing initiatives
- Use reporting insights to inform strategic labor modeling and staffing decisions across retail locations
- Maintain and manage the store labor planning tracking tool and StoreForce scheduling platform
- Create ad-hoc reports tailored to specific audiences, adjusting format and content as needed
- Manage monthly bonus program payouts and associated reporting
- Create and maintain policy and procedure documentation for stores and field leaders
- Develop and deliver training sessions for field teams on payroll usage, scheduling practices, and StoreForce best practices
- Serve as primary liaison between store teams and supply vendors, managing escalations and troubleshooting to ensure timely resolutions
- Manage purchase order creation and invoice processing for all store supply categories and other business areas as assigned
- Proactively identify opportunities for process improvement and operational efficiencies
- Support Retail Operations projects and initiatives as needed
- Provide on-site support for annual Store Leader conferences and other meetings throughout the year
- Monitor email after hours, including nights and weekends, to address urgent business needs
Qualifications
- Minimum 2+ years of experience in luxury goods or comparable retail environment with focus on Retail Operations, Retail Payroll, Scheduling, and Labor Modeling
- Excellent verbal and written communication skills with strong interpersonal abilities
- Demonstrated ability to work cross-functionally across teams and departments
- Proven capacity to prioritize workload and manage multiple concurrent tasks
- Highly proficient in Microsoft Excel with comprehensive knowledge of Windows-based office programs (Excel, Outlook, Word, PowerPoint)
Skills
Experience
Minimum 2+ years of professional experience in luxury goods or a comparable retail environment with direct responsibility for Retail Operations, Retail Payroll, Scheduling, and Labor Modeling. An equivalent combination of relevant education and professional experience is acceptable.
Education
High school diploma or equivalent required; college degree or equivalent professional experience preferred. An equivalent combination of education and relevant retail operations experience is acceptable.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 66,300 to USD 79,000 per annum.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Analyst», «Retail Labor Specialist», «Operations Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.