Tapestry Retail Operations Manager

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Lead store infrastructure and IT initiatives, including digital platforms, to improve long-term operational efficiency and scalability across the Korea market.
• Drive continuous improvement to simplify operations, increase store productivity, and support consistent execution across all locations.
• Maintain high standards of store maintenance, safety, and operational consistency.
• Manage vendors cost-effectively while maintaining premium store conditions.
• Lead operational readiness for new store openings, relocations, and closures.
• Ensure seamless execution and optimized store setup to support business performance.
• Coordinate Korea's participation in Asia regional initiatives, ensuring alignment and execution across markets for the Store Manager Conference; serve as project leader for the overseas incentive trip.
• Oversee planning, travel, and cross-country collaboration for the leadership program.
• Lead store audit programs and ensure consistent execution of operational standards.
• Identify risks and implement proactive measures to strengthen compliance and operational control.
• Manage the vendor ecosystem, contracts, and procurement processes.
• Ensure stable and scalable supply chain operations for store support and cost efficiency.

Qualifications

• Demonstrates operational excellence and a strong sense of responsibility.
• Leads execution with a focus on delivery.
• Shows field leadership, communicates closely and clearly with stores, and maintains a store-oriented mindset.
• Demonstrates a positive, proactive attitude and problem-solving ability.
• Demonstrates courage, creativity, customer focus, comfort with ambiguity, drive for results, interpersonal savvy, and the ability to learn quickly.
• For people management, demonstrates strategic agility, develops direct reports and others, and builds effective teams.

Skills

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.