Tapestry Retail Customer Experience Lead
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Tapestry
Tapestry is a global house of contemporary lifestyle brands that includes Coach, Kate Spade New York and Stuart Weitzman. The group positions itself around creativity, inclusivity and brand-driven retail experiences and operates both wholesale and direct-to-consumer channels worldwide. As an employer, Tapestry emphasizes cross-brand mobility, design-led merchandising and a commitment to equity, inclusion and employee development.
Tapestry (Kate Spade) — Singapore: Senior Retail Specialist (Customer Experience Lead) at Singapore Corporate Office.
Role & Responsibilities
- Ensure retail stores comply with company operational standards, policies and procedures across incentives, rostering, petty cash and timekeeping.
- Manage monthly target allocation and administer incentive payouts for retail staff; reconcile incentive and petty cash claims.
- Consolidate and maintain monthly rosters, timesheets and leave documentation for director-level review.
- Prepare and deliver sales and product analysis reports and executive-ready metrics to inform retail performance and productivity initiatives.
- Create internal decks and presentations; coordinate agendas and logistical planning for executive store visits, including travel arrangements and Store Factsheet updates.
- Maintain and update the retail/promotion calendar and store organisation charts to ensure timely internal communication.
- Coordinate regular communication between retail management and cross-functional teams and arrange retail meetings and related administrative activities.
Qualifications
- Minimum three years’ experience in retail operations, store support or a related function; experience within fashion or lifestyle retail preferred.
- Advanced proficiency with spreadsheets and quantitative retail analysis.
- Excellent written and verbal communication skills with experience producing executive-level reports and presentations.
- Highly organised, detail-oriented, and able to manage competing deadlines with superior follow-through.
- Collaborative team player with initiative and a strong customer-service orientation.
Skills
Experience
Preferably at least 3 years of hands-on experience in retail operations, store administration or retail analytics, ideally within fashion, accessories or lifestyle brands.
Education
Bachelor's degree or equivalent in business, retail management, analytics or a related field preferred.
Workplace
The successful candidate will be located in Singapore, Central, Singapore.
Culture
Tapestry brands blend creative design with commercial retail expertise and prioritise inclusivity and professional development. The workplace encourages cross-disciplinary collaboration, data-informed decision-making and a customer-centric mindset across corporate and store teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Retail Operations Specialist», «Customer Experience Lead — Retail», «Retail Performance Specialist», «Retail Operations & Compliance Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.