Tapestry Quality Assurance Manager

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Location
TokyoTokyoJapan
Employment
Full-Time
Seniority
Manager
Department
IT & Technology Systems
Industry
Selective Retailing & Department Stores
Posted
Jul 1, 2026

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Tapestry seeks a Quality Assurance Manager in Tokyo to lead QA operations across Japan and Asia-Pacific regions, managing teams and ensuring high-quality software delivery.

Role & Responsibilities

  • Lead and contribute hands-on to QA activities in a fast-paced Agile/Scrum environment, ensuring timely and high-quality software delivery
  • Participate in planning meetings and proactively identify quality risks and testing needs
  • Define test strategies and maintain comprehensive test plans and regression suites
  • Provide timely reporting on testing progress, risks, and defects to stakeholders
  • Coordinate with regional and global teams to plan and execute End-to-End (E2E) testing across regions
  • Foster strong partnerships with cross-functional teams, ensuring clear and respectful communication
  • Collaborate with technical teams to analyze production issues and drive continuous improvement
  • Lead and mentor QA team members (onsite and offshore), providing clear direction and constructive feedback
  • Promote a culture of quality, accountability, and continuous learning
  • Work effectively with global teams across different time zones and cultural contexts
  • Support the development of automation frameworks in partnership with the automation team
  • Support quality assurance efforts across Japan, Korea, SEA, and broader Asia-Pacific markets

Qualifications

  • 6+ years of experience in Quality Assurance, with at least 4 years in the retail industry
  • Minimum of 2 years of experience in a managerial or team leadership role
  • Proven experience in Agile environments and enterprise-wide testing
  • Strong knowledge of QA methodologies, SDLC, and test strategy design
  • Proficiency in test management tools (e.g., JIRA, Xray)
  • Excellent communication and leadership skills with experience managing global teams
  • Business-level proficiency in both English and Japanese (both written and spoken)
  • Culturally aware and respectful of Japanese business practices and communication styles
  • Bachelor's degree in Computer Science, Engineering, or a related field

Skills

QA methodologies SDLC Test strategy design JIRA Xray Agile/Scrum End-to-End (E2E) testing Test automation frameworks Selenium TOSCA Jenkins Salesforce Commerce Cloud (SFCC) IBM Sterling Order Management System SAP POS systems

Experience

6+ years in Quality Assurance with at least 4 years in the retail industry; minimum 2 years of managerial or team leadership experience in a QA environment; proven track record managing global teams across multiple time zones and cultures.

Education

Bachelor's degree in Computer Science, Engineering, or a related field.

Workplace

The successful candidate will be located in Tokyo, Tokyo, Japan.

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «QA Team Lead», «QA Operations Manager», «Quality Assurance Team Lead», «Testing Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.