Tapestry QA Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Posted
- Jun 15, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Tapestry seeks a QA Manager in Shanghai to lead quality assurance for POS and retail applications, requiring 8+ years QA experience and Agile expertise.
Role & Responsibilities
- Lead QA activities for POS platforms and integrated retail applications in an Agile delivery environment
- Define and execute a comprehensive quality strategy that emphasizes shift-left testing, risk-based testing, and continuous quality improvement
- Drive an automation-first approach, ensuring maximum test automation coverage across functional, regression, integration, and end-to-end testing
- Establish proactive quality gates and monitoring practices to identify performance, scalability, reliability, and operational risks early in the SDLC
- Champion the adoption of AI-assisted testing solutions to improve test design, test generation, defect prediction, and test execution efficiency
- Collaborate with Product Managers, Architects, Developers, Business Teams, and regional stakeholders to ensure quality requirements are embedded from the planning phase
- Lead testing efforts across POS, payment integrations, inventory management, OMS, CRM, loyalty, e-Invoice, and other connected retail platforms
- Define and maintain test strategies, test plans, automation frameworks, and quality metrics
- Lead end-to-end validation of critical retail business processes across integrated systems to ensure seamless operation in both digital and physical store environments
- Analyze production incidents, identify root causes, and implement preventive quality measures to improve system stability and customer experience
- Monitor and report quality KPIs, release readiness, automation effectiveness, defect trends, integration health, and performance risks to stakeholders
- Lead, mentor, and develop regional QA engineers while building a scalable quality engineering capability for the China region
- Collaborate effectively with global QA and engineering teams to standardize best practices and align regional quality objectives with global standards
- Establish and govern quality standards across external vendors, implementation partners, and third-party solution providers
- Drive cross-functional and cross-vendor quality alignment by facilitating collaboration, issue resolution, risk management, and accountability
Qualifications
- 8+ years of experience in Software Quality Assurance or Quality Engineering
- Minimum 4+ years of experience leading QA teams or managing quality initiatives
- Strong experience testing POS systems, retail applications, and enterprise integrations
- Proven experience with Agile/Scrum methodologies and large-scale enterprise systems
- Hands-on experience designing and implementing test automation frameworks
- Experience with performance testing and proactive identification of performance bottlenecks
- Experience validating end-to-end retail business processes across multiple integrated systems
- Experience managing QA delivery across multiple vendors, implementation partners, and geographically distributed teams
- Familiarity with AI-enabled testing platforms and modern quality engineering practices
- Experience with test management and defect tracking tools such as JIRA and Xray
- Strong understanding of retail technology ecosystems and complex third-party integrations
- Excellent analytical, communication, leadership, and stakeholder management skills
- Fluent in English and Mandarin Chinese (written and spoken)
- Bachelor's degree in Computer Science, Engineering, or a related discipline
Skills
Experience
8+ years of experience in Software Quality Assurance or Quality Engineering, with a minimum of 4+ years leading QA teams or managing quality initiatives. Demonstrated expertise testing POS systems, retail applications, and enterprise integrations in Agile/Scrum environments. Proven track record designing and implementing test automation frameworks and managing QA delivery across multiple vendors and geographically distributed teams. Experience with both functional and non-functional testing, including performance and integration testing. Strong background working with complex retail technology ecosystems and third-party integrations.
Education
Bachelor's degree in Computer Science, Engineering, or a related discipline.
Workplace
The role is situated in Shanghai, Shanghai, China.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Manager», «Quality Engineering Manager», «Test Manager», «QA Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.