Tapestry Part-Time Sales Associate

About Tapestry

Coach is an American luxury fashion house known for leather goods and accessible luxury, operating globally from its New York heritage. The brand is part of the Tapestry portfolio, a multi‑brand house that positions its maisons around design-led product, omni‑channel retail and inclusive talent practices.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering personalized, elevated service consistent with Coach Guide to Style and Service standards.
• Build and deepen client relationships through product expertise, styling advice and tailored recommendations to drive repeat business and brand loyalty.
• Achieve individual and team sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and convert opportunities.
• Support daily store operations including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges and online order pickups) and follow POS and asset‑protection procedures.
• Assist with receiving shipments, stock management and inventory cycles to ensure product availability and floor standards.
• Maintain a high‑energy selling floor, manage multiple customers simultaneously and adapt selling techniques to evolving business needs.
• Participate in brand initiatives, training programs and inclusion activities; foster a collaborative, trust‑based team environment.

Qualifications

• Minimum 1+ years of sales experience; prior luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans; comfort working to KPIs.
• Proficiency operating POS systems and basic computer skills (iPad/laptop, Mobile POS); experience reading price/release sheets.
• Strong spoken and written English proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Social media savvy and experience with live‑stream shopping or video demonstrations is preferred.

Skills

Experience

At least one year of customer-facing sales experience is required; prior experience in luxury or premium retail and familiarity with omni‑channel selling and social commerce tools is preferred.

Education

High school diploma or equivalent; vocational or tertiary study in fashion, retail or customer service is advantageous. A combination of education and relevant experience will be considered.

Workplace

Culture

Coach emphasizes a creative, collaborative retail culture rooted in its New York heritage and the broader Tapestry commitment to inclusion. The workplace values service excellence, continuous learning and adaptability to omni‑channel retailing and social commerce trends.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.