- Location
- Jacksonville Florida USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $58,000–63,000/year
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 28, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
The Order Management Analyst plans, coordinates, and monitors order waves at Tapestry’s Jacksonville Fulfillment Center, supporting retail and direct-to-consumer fulfillment, operational reporting, inventory optimization, and cross-functional order resolution. The role is on-site, with a day shift Monday through Thursday, 6:00 a.m.–4:30 p.m.
Role & Responsibilities
- Collaborate with fulfillment operations management to plan and schedule order waves based on order volume, product availability, staffing levels, and operational capacity.
- Determine order-wave timing and size; analyze capacity and manage retail and direct-to-consumer orders; monitor each wave and keep workflow on track.
- Allocate individual orders to fulfillment associates or warehouse zones, considering order priority, product characteristics, and available resources.
- Work with department supervisors and associates to resolve bottlenecks, address issues, and improve productivity, including reallocating resources, adjusting workloads, and providing team guidance.
- Enter and update order-wave data in the Warehouse Management System (WMS) or other relevant software, including wave start and end times, order statuses, and inventory levels, maintaining real-time visibility of progress.
- Audit orders during and after the wave process to verify accurate picking, packing, and shipping in accordance with established standards.
- Extract and analyze operational metrics from the WMS database using SQL queries; monitor key performance indicators for order waving, task completion, replenishment, and daily workflow.
- Support inventory optimization and slotting initiatives through analysis of SKU velocity and turnover; retrieve metrics from warehouse management and inventory systems with SQL queries and provide data-driven support for lean slotting strategies.
- Use application programming interfaces (APIs) to interface with the WMS and make programmatic changes, including updating task priorities and pick-ticket headers and cancelling orders without available inventory.
- Communicate regularly with Customer Support and cross-functional teams to provide order status updates, resolve issues, and meet customer needs.
Qualifications
- More than one year of experience in customer service or a related warehouse function.
- Intermediate Excel skills.
- Strong decision-making, problem-solving, communication, and follow-up skills.
- Experience with WMS systems.
- A bachelor's degree in supply chain, analytics, or a related field is preferred.
- Advanced Excel and analytical experience.
- Experience with WMS reporting.
- Experience with SQL and APIs.
- Three or more years of experience in support roles within logistics, distribution, or related warehouse functions.
Skills
Experience
More than one year in customer service or a related warehouse function; three or more years in support roles within logistics, distribution, or related warehouse functions.
Education
Bachelor's degree in supply chain, analytics, or a related field preferred.
Compensation
The base compensation for this position ranges from USD 58,000 to USD 63,000 per annum.
Benefits
Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order Operations Analyst», «Fulfillment Analyst», «Order Fulfillment Analyst», «Warehouse Operations Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.