Tapestry Manager, Retail Training & Development
- Location
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Tapestry
Coach is a global luxury accessories and lifestyle house based in New York and part of the Tapestry portfolio. The brand is known for leather craftsmanship and a modern, free‑spirited American aesthetic. As a member of Tapestry, Coach operates within a family of global maisons that emphasise creativity, inclusion and cross‑brand collaboration.
Coach (Tapestry) seeks a Manager, Retail Training & Development in Seoul to lead retail learning, coaching and store capability programs.
Role & Responsibilities
- Design, develop and deliver retail training programs (virtual and classroom) aligned to the market training schedule and company strategy.
- Conduct training needs analysis for targeted audiences and define clear learning objectives and curricula.
- Collaborate with retail and cross‑functional partners to implement high‑potential and capability‑building initiatives.
- Ensure adoption of global training strategy and localise content in partnership with global training teams.
- Drive consistent service standards across the market in line with the Coach Experience.
- Maintain and update a central repository of training materials, manuals and program records.
- Measure training effectiveness through regular reporting and recommend program improvements to elevate store performance.
- Perform store visits and provide frontline coaching to reinforce learning in the field.
- Manage and monitor the training budget and coordinate internal and external training resources.
- Monitor competitor activity and learning innovations to inform continuous improvement of training offerings.
Qualifications
- Bachelor’s degree in Training, Human Resources Management or a related discipline (or equivalent).
- Minimum eight years’ experience in training within a multi‑location customer contact environment; retail experience strongly preferred.
- Professional training certifications (e.g., instructional design, facilitation credentials) are advantageous.
- Proven track record delivering business‑focused learning solutions and measurable capability improvements.
- Demonstrable ability to analyse problems, prioritise interventions and propose practical solutions.
Skills
Experience
At least 8 years of progressive training and development experience in customer‑facing, multi‑location operations. Prior experience in retail learning, store coaching and implementing market training initiatives is preferred.
Education
Bachelor’s degree in Training, Human Resources Management or equivalent.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
Coach blends creative, contemporary design with an inclusive, entrepreneurial spirit under the Tapestry umbrella. The workplace emphasises collaboration across functions, meritocratic development and a customer‑centric approach, with an organisational focus on learning, diversity and continuous improvement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning & Development Manager», «Store Training Manager», «Learning & Development Lead, Retail», «Retail Talent Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.