Tapestry Manager, Consumer Insights
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $120,000–130,000/year
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 5, 2026
About Tapestry
Coach is an American luxury fashion house known for leather goods and accessories, operating as a flagship brand within Tapestry, Inc., a global house of consumer brands. As part of Tapestry’s portfolio, Coach combines heritage craftsmanship with contemporary design and a consumer-centric approach, emphasizing creativity, inclusivity and cross-functional collaboration across its global organization.
Coach (Tapestry) seeks a Manager, Consumer Insights in New York, NY to lead qual/quant research and drive brand strategy and growth.
Role & Responsibilities
- Own and support Coach’s consumer insights roadmap to inform brand growth and strategic priorities.
- Design, manage and execute custom qualitative and quantitative research end-to-end, partnering with internal stakeholders and external agencies.
- Synthesize syndicated data, social listening outputs and custom research to answer key business questions and identify opportunities.
- Translate research findings into clear, concise presentations and actionable recommendations for senior leadership across Coach and Tapestry.
- Leverage transversal studies (e.g., Brand Health, attitudinal research) to surface long-term strategic implications and drive decision-making.
- Contribute to building a world-class consumer insights capability that deepens consumer relationships and powers global growth.
Qualifications
- Bachelor’s degree required; advanced degree in market research, marketing, or a related field preferred.
- 5+ years of professional experience in consumer-focused, data-driven roles; experience in retail, fashion, or consumer brands preferred (client-side preferred).
- Demonstrable mastery of research methodology across qualitative and quantitative approaches, from design through execution.
- Strong foundation in customer analytics and data-driven strategy development.
- Proven ability to craft succinct, senior-level presentations and to translate analysis into actionable business recommendations.
- Track record of working effectively within matrixed organizations and managing external agency/supplier partnerships.
Skills
Experience
Minimum of five years in consumer insights, market research, analytics, or related functions, ideally within retail, fashion, or consumer brands; client-side experience preferred.
Education
Bachelor’s degree required; advanced degree (MBA, MS in marketing/research or comparable) preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 120,000 to USD 130,000 per annum.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within the Tapestry family culture of optimism, inclusivity and creative ambition, valuing courageous thinking and customer focus. The workplace emphasizes cross-functional collaboration, continuous learning and impact-driven work within a matrixed, fast-evolving retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Consumer Insights Manager», «Market Insights Manager», «Brand Insights Manager», «Insights & Strategy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.