Tapestry Lead Supervisor
- Location
- RichmondBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20.50–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 24, 2026
About Tapestry
Coach is a global fashion house renowned for leather goods and contemporary accessories, originating in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, design-led product, and a progressive, inclusive approach to retail and brand experiences within a larger group of lifestyle maisons.
Coach in Richmond, BC seeks a Lead Supervisor to lead the sales floor, drive KPIs and deliver exceptional client experiences.
Role & Responsibilities
- Provide visible leadership on the sales floor to achieve store sales targets and deliver exceptional client service.
- Act as a Brand Ambassador, promoting Coach values and increasing brand awareness through frontline engagement.
- Drive team performance through coaching, recruitment support, interviewing, performance evaluations and targeted development plans.
- Monitor and analyse sales data and KPIs, identify trends, and recommend/implement actions to improve store performance.
- Lead implementation of company initiatives and ensure adherence to corporate policies, store procedures and compliance standards.
- Support conflict resolution and HR-related matters in the absence of store leadership and champion resources that foster a healthy workplace.
Qualifications
- Minimum 1 year of equivalent experience managing a competitive retail environment at a lead or supervisor level.
- Proven ability to lead, coach and develop frontline retail teams and to hold team members accountable for individual and business goals.
- Demonstrated commercial acumen with experience analysing sales data and executing strategies to meet KPIs.
- Capacity to perform physical tasks required in retail: regularly lift 25 lbs (up to 50 lbs occasionally), bend, climb and manoeuvre stockroom and salesfloor.
- Ability to support HR processes and resolve interpersonal conflicts professionally.
Skills
Experience
At least one year of supervisory experience in a competitive retail environment, with demonstrated success in driving sales and developing retail teams.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related discipline preferred.
Workplace
This position is based in Richmond, British Columbia, Canada, within easy reach of Vancouver.
Compensation
The base compensation for this position ranges from CAD 20.50 to CAD 28 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach combines a heritage of handcrafted leather goods with a modern, inclusive culture that values creativity and courage. As part of the Tapestry house of brands, the workplace emphasizes equity, inclusion and continuous development for employees across retail and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Store Supervisor», «Sales Floor Lead», «Assistant Store Manager (Retail Lead)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.