Tapestry Lead Supervisor

About Tapestry

Coach is a global fashion house known for leather goods and ready-to-wear, headquartered in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design, and an inclusive, customer-focused retail culture within a multi-brand corporate group.

Role & Responsibilities

• Provide visible leadership on the sales floor to meet and exceed store sales targets and KPIs.
• Act as a Brand Ambassador, consistently embodying Coach values and promoting brand awareness.
• Lead execution of company initiatives and ensure smooth day-to-day store operations.
• Analyze sales data and trends to recommend and implement actions that improve store performance.
• Recruit, interview, onboard and deliver high-level training and development for store team members.
• Coach, give constructive feedback, and hold individuals accountable to performance and behavioral standards.
• Foster an inclusive, collaborative team environment that promotes excellent customer experiences and long-term client relationships through clienteling.
• Provide HR and conflict-resolution support in the absence of senior leadership and enforce company policies and store operational procedures.
• Assist with merchandising, stockroom management and occasional physical tasks including lifting and moving product and fixtures.

Qualifications

• Minimum of 1 year of experience managing a competitive retail environment at a lead or supervisor level.
• Demonstrated ability to analyze sales data, drive results and execute planned strategies to meet KPIs.
• Proven experience in recruiting, coaching, performance management and delivering training to retail teams.
• Physical ability to lift regularly at least 25 lbs and occasionally up to 50 lbs, and to climb, bend, kneel and maneuver the sales floor and stockroom.

Skills

Experience

At least 1 year of supervisory experience in a competitive retail environment, with demonstrable track record of meeting sales targets and developing store teams.

Education

High school diploma or equivalent; college coursework or a bachelor’s degree in a related field is beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creative energy with a commitment to inclusivity and professional development as part of the Tapestry family. The retail environment is collaborative, customer-centric and fast-paced, with strong emphasis on coaching and internal mobility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.