Tapestry Lead Supervisor I

About Tapestry

Coach is a global fashion house known for its leather goods and ready-to-wear, rooted in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, modern design and accessible luxury while benefiting from Tapestry's multi-brand scale and shared commitment to inclusivity and innovation.

Role & Responsibilities

• Provide visible leadership on the sales floor to achieve sales targets and deliver exceptional customer experiences.
• Act as a Brand Ambassador, embodying Coach values and promoting brand awareness through client engagement.
• Drive store performance by monitoring and analysing sales data, identifying trends and recommending corrective actions to meet KPIs.
• Recruit, interview and support development of store team members; deliver high-level training and performance feedback.
• Implement corporate initiatives and ensure full compliance with company policies and store operational procedures.
• Coach and mentor staff on clienteling strategies to build long-term customer relationships and increase lifetime value.
• Support HR and conflict-resolution matters in the absence of senior leadership and foster an inclusive team environment.
• Maintain operational readiness including merchandising, stockroom management and physical tasks associated with store upkeep.

Qualifications

• Minimum of 1 year of supervisory experience in a competitive retail environment at a lead/supervisor level.
• Proven ability to analyse sales metrics and translate insights into actionable coaching and store strategies.
• Demonstrated leadership skills with experience recruiting, developing and holding teams accountable to goals.
• Strong customer-focus and experience with clienteling or relationship-driven retail selling.
• Ability to perform physical aspects of the role: regularly lift 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre the sales floor and stockroom.
• Flexible availability to work retail hours, including evenings, weekends and holidays as required.

Experience

At least 1 year of hands-on supervisory experience in a high-traffic retail environment, with responsibility for driving sales and developing staff.

Education

High school diploma or equivalent required; post-secondary coursework in business, retail or hospitality is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, customer-centric culture grounded in New York heritage and contemporary design. As part of Tapestry, the brand stresses inclusivity, professional development and collaboration across a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.