Tapestry Lead Store Supervisor

About Tapestry

Coach is a global fashion house renowned for its leather goods, accessories and modern approach to American luxury. Headquartered in New York and operating as part of the Tapestry portfolio, Coach combines craftsmanship with contemporary design and pursues inclusive, innovation-driven brand strategies across a global retail network.

Role & Responsibilities

• Provide visible leadership on the sales floor to achieve sales targets and deliver an elevated client experience consistent with Coach brand standards.
• Act as a Brand Ambassador by embodying company values, increasing brand awareness, and ensuring execution of merchandising and visual directives.
• Lead implementation of corporate initiatives and support full store operations, including opening/closing procedures and adherence to company policies.
• Monitor and analyze sales data and KPIs, identify trends, and recommend tactical adjustments to improve store performance.
• Recruit, interview and onboard store-level talent; deliver high-level training and ongoing coaching to develop individual and team capabilities.
• Conduct performance evaluations, provide actionable feedback, and hold team members accountable to individual and business objectives.
• Mentor the team on clienteling strategy and customer-centric service techniques to build long-term customer relationships and repeat business.
• Provide HR support and conflict resolution in the absence of store leadership and champion company resources that promote a healthy work environment.
• Support inventory management and stockroom operations; assist with merchandising, fixture handling and occasional heavy lifting as required.

Qualifications

• Minimum 1+ years of equivalent experience managing a competitive retail space at a lead supervisor or similar level.
• Demonstrated ability to lead, motivate and develop retail teams with a track record of achieving sales targets and KPIs.
• Strong interpersonal and communication skills; capable of delivering direct, constructive feedback and managing conflict.
• Proven customer-focus and experience executing clienteling strategies to drive repeat business and loyalty.
• Physical ability to bend, reach, climb and lift regularly up to 25 lbs and occasionally up to 50 lbs.

Skills

Experience

At least 1 year of supervisory experience in a competitive retail environment, with demonstrated success in driving sales and coaching store teams.

Education

High school diploma or equivalent; coursework or vocational training in retail management, business or fashion is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes craftsmanship, creativity and an inclusive workplace rooted in the broader Tapestry commitment to equity and diversity. The brand fosters a collaborative, customer-centric environment where development, candid feedback and bold ideas are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.