Tapestry District Manager, North America Retail

Overview

Coach is a global luxury fashion house known for leather goods and accessories and is part of the Tapestry portfolio, a global house of fashion brands. The brand emphasizes modern luxury, craftsmanship, and accessible innovation while operating within a larger, diversity-focused parent company that invests in talent development and inclusive workplace practices.

Role & Responsibilities

• Lead and drive all aspects of the retail business across the district — sales, customer service, clienteling, operations, and visual presentation — to deliver a consistent modern luxury store experience.
• Develop, coach and hold accountable store leadership (Multi‑Managers/Store Managers) to achieve sales targets, operational excellence and exceptional customer service.
• Analyze district KPIs and market data; identify performance gaps and opportunities and implement corrective action plans in partnership with store teams and corporate stakeholders.
• Partner with retail merchandising, planning and buying teams to provide market and customer insights, optimize assortment and maximize merchandise turn.
• Ensure inventory accuracy, adherence to loss prevention and operational standards, and consistent execution of Coach corporate directives across all stores.
• Recruit, onboard and develop managerial talent; run regular training, performance reviews and succession planning to strengthen the leadership pipeline.
• Act as visible brand ambassador in stores; recognize and reward top performers and model Coach’s customer‑centric service standards.
• Travel regularly to all district locations to audit standards, support store execution and represent the district to senior management.

Qualifications

• 10+ years of progressive retail experience in a comparable environment, including 3+ years managing multiple stores (or equivalent Coach multi‑store management experience).
• Proven ability to lead, develop and inspire management teams to deliver strong sales and service results.
• Strong commercial acumen with experience using KPIs to drive decisions, forecast performance and implement corrective actions.
• Excellent communication skills with demonstrated ability to present market insights and recommend solutions to senior leadership.
• Proactive problem solver with strategic thinking and sound decision‑making in ambiguous, fast‑paced contexts.
• Willingness and ability to travel frequently across the district.

Skills

Experience

Minimum 10+ years in retail with at least 3+ years of multi‑store or district management responsibility; a combination of relevant education and equivalent experience will be considered.

Education

Bachelor’s degree in Business, Retail Management, Marketing or related field preferred; equivalent work experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 140,000 to USD 185,000 per annum.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and emphasizes an inclusive, creative and customer‑centric culture. The workplace values development, direct feedback, cross‑functional collaboration and a commercial mindset, with strong focus on diversity, equity and employee growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.