Tapestry Director, Store Profitability, Performance & Workforce Management
Tapestry (New York, NY) seeks a Director, Store Profitability, Performance & Workforce Management to lead retail P&L, analytics and labor planning.
Overview
Tapestry is a modern house of luxury accessories and lifestyle brands, home to globally recognized labels including Coach, Kate Spade and Stuart Weitzman. As the parent company, Tapestry, Inc. emphasizes design, craftsmanship and client experience across a multi-brand retail network and seeks leaders who can scale best practices across global stores.
Role & Responsibilities
- Own store-level profitability across the brick-and-mortar portfolio; define and execute strategies to improve sales, margin and overall store contribution.
- Develop, maintain and govern retail KPIs and executive dashboards to monitor sales, margin, traffic, conversion, units per transaction, AUR and labor productivity.
- Design and operate workforce management processes: labor forecasting, staffing models, scheduling frameworks and shrink/labor efficiency initiatives.
- Lead budgeting, monthly forecasting and store P&L close processes in partnership with Finance and Retail Operations.
- Direct, mentor and grow a cross-functional team of analysts and managers to deliver actionable insights, store reviews and continuous improvement programs.
- Partner with HR, Merchandising, Store Operations and Analytics to align incentives, training and resource allocation with commercial priorities.
- Deploy and optimize planning and workforce management tools; manage change, training and adoption at the field level.
- Translate complex financial and operational analysis into clear, prioritized recommendations for senior leadership and store leadership.
Qualifications
- Proven leadership experience managing teams that deliver retail financial analysis, store analytics or workforce planning.
- Demonstrable track record of driving store profitability and operational improvements in a multi-channel retail or luxury fashion environment.
- Strong commercial acumen with the ability to balance sales growth, margin management and labor efficiency.
- Exceptional stakeholder management and cross-functional collaboration skills, including influencing senior leaders.
- Advanced quantitative and analytical aptitude with experience converting data into operational actions.
- Superior verbal and written communication skills; comfortable presenting to executive audiences.
Skills
Experience
Approximately 7–10 years of progressive experience in retail finance, operations or analytics with a minimum of several years in a leadership role; prior experience in luxury or multi-brand retail strongly preferred.
Education
Bachelor's degree in Finance, Business, Economics or related field required; MBA or advanced degree preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.573 open roles in New York, including 15 posted recently. The broader New York area accounts for 1.705 active listings on Cerulean, 22 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Culture
Tapestry cultivates an entrepreneurial, design-led culture that values creativity, craftsmanship and exceptional client service. The environment is collaborative and fast-paced, offering opportunities to influence cross-brand strategy and scale best practices across a global retail footprint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director, Retail Performance & Workforce Planning», «Director of Store Profitability and Operations», «Head of Store Performance & Labor Planning», «Director, Retail Finance & Workforce Management», «Retail Profitability Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.