Tapestry Director of Retail Operations
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 10, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Director of Retail Operations at Kate Spade New York in New York—lead omnichannel operations strategy and store execution excellence.
Role & Responsibilities
- Develop and execute the store operations strategy in alignment with company objectives, brand priorities, and business needs
- Lead operational planning and execution for key initiatives, ensuring stores receive clear, streamlined, and actionable direction
- Implement, train, and maintain the integrity of technical impact projects, including point-of-sale systems and other store-facing tools
- Drive adoption of new tools, technologies, and operating models that improve store execution and enhance the customer experience
- Partner with Store Leadership, Merchandising, Visual Merchandising, Asset Protection, HR, Finance, IT, Supply Chain, and Marketing to support seamless store execution
- Own operational communications, calendars, policies, procedures, and governance to ensure alignment across the business
- Analyze operational and financial performance to improve labor productivity, expense management, and store efficiency
- Lead workforce productivity initiatives, including labor optimization, scheduling, and operational standards
- Anticipate operational challenges, identify root causes, and proactively recommend practical solutions
- Lead crisis management and business continuity planning for store operations
- Build, develop, and lead a high-performing Store Operations team that fosters accountability, collaboration, and continuous improvement
Qualifications
- 8+ years of progressive retail leadership experience in Store Operations, Field Leadership, Retail Strategy, or a related function
- Proven ability to lead enterprise-wide operational initiatives across a multi-unit retail organization
- Strong knowledge of retail systems, infrastructure, technology processes, and systems interfaces
- Strong financial, analytical, planning, organizational, and problem-solving skills, with the ability to translate data into action
- Excellent communication, interpersonal, project management, and change management skills
- Demonstrated ability to lead cross-functional partnerships, influence without direct authority, and prioritize complex projects
- Experience implementing operational technologies, productivity solutions, and process improvements
- Proficiency with Microsoft Office, including advanced Excel aptitude
- Ability to manage multiple priorities with minimal supervision while consistently demonstrating diplomacy and poise
Skills
Experience
8+ years of progressive retail leadership experience in Store Operations, Field Leadership, Retail Strategy, or a related function within a multi-unit retail organization.
Workplace
This position is based in New York, New York, USA.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Store Operations», «Director of Retail Strategy and Operations», «Head of Retail Operations», «Director of Omnichannel Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.