- Employment
- Full-Time
- Seniority
- Manager
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Coach is hiring a Digital Commerce Associate Manager in Shanghai on a full-time basis. The role manages wholesale account operations, orders, shipping, pricing, packaging demand, contracts and quality returns, while coordinating with supply chain and cross-functional teams. Candidates bring a bachelor’s degree, 3–5 years of relevant China-market experience and knowledge of digital commerce platforms.
Role & Responsibilities
- Manage account operations, monitor order processing and shipping schedules, and resolve issues arising during order booking and shipment operations.
- Combine historical data with market trends and collaborate with the supply chain team to improve inventory pick-up efficiency.
- Coordinate sales order collection and confirmation, partnering with cross-functional teams—including Allocation, Legal and Logistics—to ensure smooth order processing and execution.
- Maintain the pricing database and related systems.
- Work with the operations team to order packaging and assess demand from accounts and platforms.
- Follow up on contract and agreement preparation and signature processes.
- Coordinate with the quality team to resolve and verify quality issues involving returns from accounts and platforms.
Qualifications
- Bachelor’s degree.
- Proven experience delivering against key KPIs in a wholesale environment.
- Understanding of China digital commerce platforms, with a focus on business development and key account management.
- 3–5 years of work experience in international wholesale, retail or business development in China markets.
- Understanding of consumers, products, the online business environment and its pace.
- Ability to work with multiple stakeholders, with strong communication and influencing skills.
- Proactive problem-solving ability, including assessing issues and developing action steps for resolution.
- Previous experience in a digital commerce environment preferred.
- For all employees: courage, creativity, customer focus, ability to deal with ambiguity, drive for results, interpersonal savvy and learning agility.
- For people managers: strategic agility, developing direct reports and others, and building effective teams.
Skills
Experience
3–5 years of work experience in international wholesale, retail or business development in China markets; proven prior experience delivering against key KPIs in a wholesale environment.
Education
Bachelor’s degree.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Explore jobs in China.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Commerce Assistant Manager», «E-Commerce Associate Manager», «Digital Sales Operations Manager», «Online Business Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.