Tapestry Customer Service Associate
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Coach seeks a Customer Service Associate in Seoul. Full-time position supporting luxury fashion brand inquiries and customer relations.
Role & Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media with promptness and professionalism
- Resolve customer concerns and complaints in alignment with Coach brand standards and company policies
- Document customer interactions and maintain accurate records in the customer service system
- Coordinate with merchandising, retail, and logistics teams to address order, shipment, and product-related issues
- Provide product knowledge and guidance to customers regarding Coach collections and care instructions
- Identify and escalate complex or sensitive customer matters to supervisors and management
- Contribute to continuous improvement of customer service processes and documentation
- Participate in training programs to enhance product knowledge and service excellence skills
Qualifications
- Demonstrated excellence in customer service or related support roles
- Fluency in English and Korean, both written and spoken
- Strong written and verbal communication skills
- Ability to multitask and manage high-volume inquiry environments
- Proficiency with customer service software and ticketing systems
- Commitment to Coach brand values of courage, creativity, and customer focus
- Problem-solving orientation and adaptability in ambiguous situations
Skills
Experience
Previous experience in a customer service, client services, or similar support-focused role is required. Experience within luxury fashion or lifestyle retail is preferred but not mandatory.
Education
High school diploma or equivalent qualification required; further education or certification in business, communications, or customer service is advantageous.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Services Associate», «Customer Support Specialist», «Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.