Tapestry Client Advisor

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods, ready-to-wear, and accessories. As part of the Tapestry portfolio, Coach operates within a global family of brands that emphasises creativity, inclusion, and commercial innovation while maintaining strong heritage craftsmanship and contemporary design sensibilities.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering elevated and personalised luxury service consistent with Coach standards.
• Build and sustain client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and tailored product recommendations.
• Operate mobile POS and in-store systems to process purchases, returns, exchanges and online order pickups efficiently.
• Capture client data using clienteling tools and social selling channels, including short-form video and live demos.
• Maintain floor readiness: visual merchandising, replenishment, inventory processing and merchandising standards.
• Support inventory cycles: receive shipments, stockroom management and product movement accuracy.
• Adhere to loss-prevention, POS and store operational procedures while keeping sales floor and stockroom organised.
• Work collaboratively with teammates, assist across functional areas, and participate in brand trainings and initiatives.
• Maintain professional composure, welcome feedback and adapt behaviour to support team performance and customer experience.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven proficiency with POS systems and mobile POS workflows (iPad/laptop preferred) and basic digital literacy.
• Strong English communication skills for client interaction and transactional accuracy.
• Familiarity with clienteling, social selling and short-form video/live-stream shopping is preferred.
• Ability to work a flexible schedule including nights, weekends, peak retail season and public holidays.
• Capable of regular lifting of at least 25 lbs (occasional lifts up to 50 lbs) and performing physical tasks on the sales floor and stockroom.

Skills

Experience

At least one year of retail or sales experience; prior luxury retail or fashion experience preferred, with demonstrated ability to meet sales KPIs and execute clienteling activities.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters an inclusive, optimistic and creative culture as part of the Tapestry family, with an emphasis on courage, client focus and collaboration. The workplace encourages continuous learning, direct feedback and development through training and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.