Tapestry Client Advisor

About Tapestry

Coach is a New York–born luxury fashion house known for modern leather goods and accessible luxury ready-to-wear. The brand is part of Tapestry, Inc., a global house of fashion brands that emphasizes creativity, inclusivity and omni‑channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering elevated, personalized service in accordance with brand style and service standards.
• Build and nurture lasting client relationships through product expertise, styling guidance and proactive follow-up to drive repeat visits and loyalty.
• Drive sales performance via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Engage omni‑channel customers using mobile POS, clienteling tools and social selling (including short‑form video) to capture data and convert interest into purchases.
• Complete daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment, and visual merchandising.
• Maintain an organized, well‑stocked sales floor and stockroom while adhering to POS procedures, asset protection and retail policies.
• Support inventory cycles and stock movement, assist teammates across functional areas and contribute to brand initiatives, training and inclusion activities.
• Sustain a high‑energy presence on the floor, manage multiple customers concurrently and adapt selling techniques to shifting business needs.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Demonstrable proficiency with POS operations and basic computer devices (iPad/laptop) and familiarity with Mobile POS and clienteling tools.
• Strong English language proficiency required.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend and maneuver in a retail environment.
• Preferred: social media savvy, experience with live‑stream shopping or video demonstrations, and demonstrable clienteling or data‑acquisition skills.

Skills

Experience

At least one year of direct sales experience, with preference given to candidates who have worked in luxury retail or high‑end fashion environments and who can demonstrate measurable sales results.

Education

High school diploma or equivalent; additional retail, fashion or customer‑service coursework is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, client‑centric and inclusive workplace that values courage, curiosity and collaboration. As part of Tapestry, the brand emphasizes learning, diversity and measurable performance in a fast‑paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.