Tapestry Client Advisor
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 21, 2026
About Tapestry
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of consumer fashion brands; as an employer Coach emphasises craftsmanship, accessible luxury design and global retail presence.
Coach in London seeks a Sales Associate to deliver luxury retail service on Regent Street; full-time role with clienteling and omni-channel selling.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
- Provide personalised styling and product expertise to build lasting client relationships and drive loyalty.
- Achieve individual and store sales targets through cross-selling, upselling and proactive prospecting.
- Utilise mobile POS, clienteling tools and social selling (including short-form video and live-streaming) to capture customer data and facilitate omni-channel conversions.
- Execute daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online order pickup), inventory receipt and replenishment, and visual merchandising.
- Maintain a well‑presented sales floor and organised stockroom while adhering to POS, asset protection and retail policies.
- Support team performance by assisting colleagues across functional areas and fostering a collaborative, trust-based environment.
- Participate in brand initiatives, training and inclusion activities; accept feedback and adapt behaviour to maintain professional composure.
Qualifications
- Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven competence with POS operation and basic computer devices (iPad, laptop) and familiarity with mobile POS systems.
- Demonstrable ability to work in a fast‑paced, target-driven retail environment and to meet or exceed KPIs.
- Strong English language proficiency.
- Social media savvy and experience with live-stream shopping or video demos, clienteling and data acquisition (preferred).
Skills
Experience
At least one year in a sales role, ideally within luxury or premium retail; hands-on experience with POS systems, clienteling and omni-channel selling is preferred. Demonstrated track record of meeting sales targets and delivering exceptional client service.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered. Formal retail or fashion-related qualifications are advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); attractive employee discount; incentive programme.
Culture
Coach combines creativity with commercial rigor in a collaborative, inclusive workplace. As part of Tapestry, the brand promotes internal mobility, employee resource groups and learning programmes, fostering a culture that values diversity, direct feedback and customer obsession.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Luxury Sales Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.