Tapestry Client Advisor

About Tapestry

Coach is a New York–born luxury fashion house celebrated for leather goods and contemporary ready-to-wear. Operating as a member of the Tapestry portfolio, Coach combines metropolitan craftsmanship with accessible luxury, and is known for a commitment to inclusivity, creativity, and sustained brand-building across global retail and digital channels.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering the Coach Guide to Style and Service standards.
• Provide personalised styling and product expertise to build lasting client relationships and encourage repeat purchases.
• Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and facilitate omnichannel transactions.
• Source new customers, follow up leads, and close sales both in-store and via digital channels.
• Complete daily operational tasks: cash wrap, inventory processing, replenishment and basic visual merchandising while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) and follow POS and asset-protection procedures.
• Support inventory cycles by receiving shipments, stocking product, and managing stockroom organization.
• Maintain a high-energy sales floor, manage multiple customers concurrently and adapt selling techniques to business needs.
• Foster a collaborative, trust-based team environment and participate in brand initiatives and training programs.
• Accept and act on feedback, maintain a calm professional demeanor and meet physical demands including regular lifting (up to 25 lbs, occasionally up to 50 lbs).

Qualifications

• Minimum 1+ year of sales experience; luxury retail background preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficient with POS operation and basic computer use (iPad/laptop); experience with mobile POS systems.
• Comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience or interest in live-stream shopping, short-form video demos, clienteling and data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to work in a fast-paced retail environment and perform physical tasks (lifting, bending, climbing).

Skills

Experience

At least one year of retail sales experience is required; previous experience in luxury retail or fashion is strongly preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates with a creative, customer-centric culture rooted in New York heritage and the collaborative ethos of the Tapestry family. The environment emphasises inclusivity, continuous learning and direct, actionable feedback to drive both individual and team performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.