Tapestry Client Advisor
- Location
- Castel RomanoLazioItaly
- Employment
- Part-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About Tapestry
Coach is a global fashion house known for its leather goods and accessible luxury approach. The brand sits within the Tapestry portfolio and operates with a focus on craftsmanship, contemporary design, and elevated retail experiences. Coach’s retail organisation emphasises client service, omnichannel engagement and career mobility across the group.
Coach Sales Associate (part-time) in Castel Romano, Italy — front-line luxury retail role delivering personalised client service and omnichannel sales.
Role & Responsibilities
- Serve as the front-line ambassador of the Coach brand, delivering personalised, elevated luxury service in accordance with Coach Guide to Style and Service standards.
- Build and nurture lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat business.
- Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
- Leverage mobile POS, clienteling tools and social selling platforms (including short-form video and live demos) to capture customer data and convert sales.
- Operate efficiently on the sales floor: manage multiple customers, maintain high energy, and adapt selling techniques to business needs.
- Perform daily operational tasks including cash wrap, transactions (purchases, returns, exchanges, online pickups), inventory processing, replenishment and receiving shipments.
- Maintain sales floor and stockroom standards: visual merchandising, organisation, asset protection and adherence to POS and retail policies.
- Support teammates across functional areas, promote a collaborative environment and participate in brand initiatives and training programmes.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
- Proven operation of POS systems and Mobile POS; comfortable using iPad/laptop and walkie-talkie; able to read price/release sheets.
- Strong spoken and written English proficiency.
- Social media savvy with experience in short-form video or live-stream shopping preferred.
- Capacity to work a flexible schedule including nights, weekends, peak season and public holidays; calm, professional demeanour under pressure.
Skills
Experience
At least 1+ year of retail sales experience, ideally within luxury or premium fashion; experience using POS systems and clienteling platforms and familiarity with social/video selling is an advantage.
Education
High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in Castel Romano, Lazio, Italy, within easy reach of Rome.
Benefits
Internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups); employee discount; incentive programme.
Culture
Coach promotes an inclusive, diverse and collaborative workplace with a strong focus on customer-centric retail excellence. The brand invests in employee development and internal mobility while encouraging creativity, candid feedback and team-driven results.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Luxury Sales Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.