Tapestry Client Advisor

About Tapestry

Coach is a New York–born global fashion house known for luxury leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global portfolio of fashion houses that emphasizes craft, modern design, and inclusive culture. As an employer, Coach operates within Tapestry’s global framework and benefits from the parent company’s investment in retail excellence and employee development.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
• Build and sustain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling, and tailored recommendations; develop and execute personal sales plans.
• Utilize Mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and facilitate omni-channel sales.
• Process transactions efficiently—including purchases, returns, exchanges and online order pickups—while following POS and asset protection procedures.
• Support daily store operations: cash wrap, inventory processing, receiving shipments, replenishment and basic visual merchandising.
• Maintain a clean, organized and well-stocked sales floor and stockroom; adhere to retail policies and loss-prevention protocols.
• Assist teammates across functional areas as required and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behavior to maintain professional standards.
• Perform physical tasks required by retail operations, including regular lifting (minimum 25 lbs) and routine floor movement (climbing, bending, kneeling).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Demonstrated ability to meet or exceed sales KPIs and develop personal sales plans.
• Proficiency with POS operation and basic computer/mobile device use (iPad/laptop, Mobile POS).
• Familiarity with clienteling, social selling, live-stream shopping or video demonstration techniques (preferred).
• Ability to read price/release sheets and use walkie-talkie communications on the sales floor.
• Flexible schedule availability including nights, weekends, peak season and public holidays.

Skills

Experience

At least one year of retail or sales experience is required; prior experience in luxury retail or fashion is strongly preferred.

Education

High school diploma or equivalent required; additional coursework or certification in retail, fashion, or business is a plus. A combination of relevant education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends contemporary New York sensibility with craftsmanship and modern retail practice, operating within the broader Tapestry family that prioritizes inclusivity and employee development. The workplace culture emphasizes customer focus, creativity, direct feedback, and collaborative team performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.