Tapestry Brand Ambassador
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €25,000–30,000/year
- Department
- Retail & Boutique Operations
- Posted
- Jul 28, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Tapestry hiring Brand Ambassador at Rinascente Milano for 12-month fixed-term contract. €25,000–€30,000 annually. Coach & Kate Spade roles in Milan, Italy.
Role & Responsibilities
- Deliver seamless, elevated customer service experiences aligned with brand training and standards
- Proactively develop clienteling strategies and co-host in-store activations to drive engagement and sales
- Build strong partnerships with local retail teams and department store management to enhance brand visibility and customer loyalty
- Track and analyse store performance against targets, presenting actionable plans to the Senior Regional Brand Ambassador
- Identify growth opportunities through monitoring in-store activity, new activations, and omni-channel engagement strategies
- Execute visual merchandising guidelines to ensure new season collections are prominently displayed and aligned with delivery schedules
- Manage product deliveries, replenishment, and back-of-house operations, escalating concerns as required
- Complete trade reports promptly, communicating key product insights to senior leadership and the Wholesale Sales team
- Collaborate to coordinate effective shopfloor coverage ensuring optimal staffing levels
- Monitor markdown periods and apply visual standards consistently to maintain brand presentation
Qualifications
- Minimum two years' experience in a retail environment with proven results delivery
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and ability to apply insights to business outcomes
- Highly self-motivated with a strategic mindset and proactive approach to business development
- Collaborative team player passionate about contributing to positive team culture and shared goals
Skills
Experience
Minimum two years of proven retail experience, preferably within a department store environment or luxury retail setting, with demonstrated success in customer service delivery and sales performance.
Education
Not specified; secondary education or equivalent assumed as baseline.
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.
Benefits
Employee Assistance Program, multi-brand discount up to 50% off Coach & Kate Spade New York, 1 paid volunteering day per year with global project opportunities, learning and development opportunities, internal mobility and career progression, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, work anniversary recognition, regular social events.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Representative», «Retail Brand Specialist», «Department Store Liaison», «Brand Activation Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.