Tapestry Brand Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Brand Ambassador role at Tapestry/John Lewis, London. Full-time position delivering customer experiences and driving sales through brand activation and visual merchandising.
Role & Responsibilities
- Deliver elevated customer experiences by leveraging brand training, tools, and resources to uphold exceptional service standards
- Develop and execute clienteling strategies and in-store event ideas; support and co-host brand activations to drive engagement and sales
- Build strong partnerships with John Lewis retail teams to identify customer profiles and emerging growth opportunities
- Track store performance against targets; present actionable plans and trade results analysis to the Senior Regional Brand Ambassador
- Identify growth opportunities through observation of in-store activity, local events, and omni-channel engagement strategies
- Build and maintain strong relationships with department store management to enhance brand visibility and customer loyalty
- Execute visual merchandising guidelines; ensure new season collections are prominently displayed and aligned with delivery schedules
- Apply visual merchandising standards during markdown periods to maintain brand consistency and presentation
- Cultivate partnership with the Regional Visual Merchandising Manager; provide regular visual updates and feedback
- Manage product deliveries, replenishment, and back-of-house organisation; escalate operational concerns appropriately
- Complete trade reports promptly, communicating key product insights to the Senior Regional Brand Ambassador and Wholesale Sales team
- Coordinate effective shopfloor coverage with the Senior Regional Brand Ambassador to support business needs and customer experience
Qualifications
- Minimum two years' experience in a retail environment
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and ability to apply insights to business outcomes
- Self-motivated and proactive approach to business development
- Collaborative team player committed to positive team culture and shared goals
- Available to work varied hours including evenings, weekends, and bank holidays
Skills
Experience
Minimum two years in a retail environment, preferably with exposure to department store operations, customer service excellence, and merchandising execution.
Education
No formal education requirements specified.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
28 days annual holiday, Annual Incentive Plan (company performance bonus), multi-brand employee discount up to 50% off Coach and Kate Spade New York, Health Cash Plan, free 24/7 family building and fertility support (Maven), Employee Assistance Program, employer pension contribution, gym and fitness discount, 1 paid volunteering day per year, learning and development opportunities, equity inclusion and diversity initiatives with employee resource groups.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Specialist», «Department Store Brand Representative», «Retail Brand Coordinator», «Brand Activation Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.