Tapestry Brand Ambassador
Tapestry seeks a Brand Ambassador in Kingston (John Lewis) — full-time fixed-term role driving brand visibility, customer engagement and sales.
Overview
Tapestry, Inc. is a global house of accessible-luxury brands including Coach and Kate Spade New York. The organisation operates a multi-brand portfolio and invests in inclusive, career-oriented environments where brand storytelling, customer experience and cross-brand mobility are emphasised. Employees benefit from structured learning and internal progression within a matrix of retail, wholesale and corporate functions.
Role & Responsibilities
- Deliver an elevated, consistent customer experience using brand training, tools and service standards across the department store concession.
- Develop and execute clienteling strategies and in-store activations; co-host events that stimulate engagement and sales.
- Partner with local retail teams and department store management to increase brand visibility, loyalty and omni-channel opportunities.
- Monitor and analyse store performance against targets; prepare and present actionable plans and trade reports to the Senior Regional Brand Ambassador and Wholesale Sales team.
- Implement visual merchandising guidelines, ensure new-season collections are prominently presented and manage seasonal markdown presentation in line with regional standards.
- Manage product deliveries, replenishment and maintain organised back-of-house operations; escalate operational concerns to regional leadership.
- Coordinate shopfloor coverage with the Senior Regional Brand Ambassador to optimise staffing and customer service during peak trading and events.
Qualifications
- Minimum two years’ experience in a retail environment with a proven track record of achieving sales targets.
- Flexible availability, including evenings, weekends and bank holidays, to meet store and activation requirements.
- Familiarity with department store operations, merchandising and concession partnership dynamics.
- Strong verbal communication, organisational ability and analytical aptitude for monitoring trade performance.
- Commercial awareness of current industry and consumer trends and the ability to apply insights to improve business outcomes.
- Self-motivated, proactive and collaborative attitude with a passion for team culture and shared objectives.
Skills
Experience
At least two years of hands-on retail experience, ideally within department stores or concession environments, demonstrating consistent sales delivery and operational competency.
Education
High school diploma or equivalent; retail, sales or customer-service qualification preferred.
Workplace
The role is situated in Kingston upon Thames, England, UK — conveniently close to London.
Benefits
28 days holiday; multi-brand discount up to 50% off Coach & Kate Spade New York; health cash plan; free 24/7 family-building, fertility and menopause support with Maven; employee assistance programme; employer pension contribution / enhanced employer pension contribution; gym and fitness product discounts; 1 paid volunteering day per year; learning & development and internal mobility opportunities; equity, inclusion & diversity initiatives (employee resource groups & regional inclusion council); hybrid working (Tue-Thu in office, Mon & Fri remote); Flex Fridays (option to finish early); private healthcare with Bupa; private dental cover; Bupa rewards; eyecare vouchers; interest-free season ticket loan; cycle to work scheme.
Culture
Tapestry promotes an inclusive, collaborative culture that values creativity, customer focus and personal development. Teams are encouraged to experiment, share ideas and pursue internal career mobility while contributing to multi-brand strategies across Coach and Kate Spade New York.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Representative», «Retail Brand Specialist», «Department Store Brand Ambassador», «Client Engagement Ambassador», «Wholesale Sales Brand Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.