Tapestry Brand Ambassador
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €25,000–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 8, 2026
About Tapestry
Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.
Tapestry seeks Brand Ambassador for Coach and Kate Spade at Rinascente Firenze; 24 hrs/week, 12-month contract, €25K–€30K annual equivalent.
Role & Responsibilities
- Deliver seamless, elevated customer service experiences by leveraging brand training and resources to uphold exceptional service standards
- Develop and execute clienteling strategies and in-store event concepts; support and co-host brand activations to drive engagement and sales
- Build strategic partnerships with local retail teams to gain customer insights and identify emerging market opportunities; attend brand events to deepen market knowledge
- Track and analyse store performance against targets; present actionable insights and plans to the Senior Regional Brand Ambassador; monitor trade results regularly
- Identify growth opportunities through observation of in-store activity, including new activations, local events, and omni-channel engagement strategies
- Cultivate strong relationships with department store management to enhance brand visibility and foster customer loyalty
- Execute visual merchandising guidelines; ensure new season collections are prominently displayed and aligned with delivery schedules
- Apply visual merchandising standards during markdown periods while maintaining consistency with regional guidelines and brand presentation
- Maintain regular communication with the Regional Visual Merchandising Manager and provide visual updates
- Manage product deliveries and replenishment; ensure back-of-house areas are clean, organised, and well-maintained; escalate operational concerns as appropriate
- Complete trade reports promptly and communicate key product insights to the Senior Regional Brand Ambassador and Wholesale Sales team
- Coordinate effective shopfloor coverage with the Senior Regional Brand Ambassador to ensure optimal staffing levels and customer experience support
Qualifications
- Minimum two years' experience in a retail environment with proven track record of delivering results
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and ability to apply insights to enhance business outcomes
- Highly self-motivated with a strategic mindset and proactive approach to business development
- Collaborative team player with passion for contributing to positive team culture and achieving shared goals
- Availability to work varied hours, including evenings, weekends, and bank holidays
Skills
Experience
Minimum two years' experience in a retail environment with a proven track record of delivering results and familiarity with department store operations.
Education
Not specified in the source material.
Workplace
The successful candidate will be located in Florence, Tuscany, Italy.
Compensation
The base compensation for this position ranges from EUR 25,000 to EUR 30,000 per annum.
Benefits
Employee Assistance Program; multi-brand discount up to 50% off Coach and Kate Spade New York; one paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities; internal mobility and career progression; equity, inclusion and diversity initiatives including employee resource groups and regional inclusion council; annual incentive plan (company performance bonus); option to finish early on a Friday (Flex Fridays); regular social events (seasonal and cultural); free 24/7 support for family building, fertility and menopause with Maven.
Culture
Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Representative», «Retail Brand Specialist», «Department Store Ambassador», «Brand Advocate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.