Tapestry Brand Ambassador

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
• Proactively develop clienteling strategies and in-store event ideas; support and co-host activations that drive engagement and sales
• Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities; attend brand events to deepen market knowledge and align with key business priorities
• Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed; regularly monitor trade results to ensure alignment with expectations
• Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
• Build strong relationships with department store management to improve brand visibility and customer loyalty
• Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
• Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
• Manage product deliveries and replenishment; ensure back-of-house areas are clean, organised, and well-maintained; escalate operational concerns to the Senior Regional Brand Ambassador
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
• Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

Qualifications

• Minimum two years' experience in a retail environment with a proven track record of delivering results
• Familiarity with department store operations, including customer service, merchandising, and sales strategies
• Strong communication, organisational, and analytical skills
• Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
• Self-motivated and proactive approach to business development
• Collaborative team player with passion for contributing to positive team culture and achieving shared goals
• Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays

Skills

Experience

Minimum of two years' experience in a retail environment with a demonstrated track record of delivering results. Familiarity with department store operations and multi-brand retail environments is advantageous.

Workplace

Benefits

28 days holiday per year; multi-brand discount up to 50% off Coach and Kate Spade New York; health cash plan; free 24/7 support for family building, fertility and menopause with Maven; Employee Assistance Program; employer pension contribution; gym and fitness product discount; 1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development and career progression opportunities; equity, inclusion and diversity initiatives including employee resource groups and regional inclusion council; private healthcare with health assessment (Bupa); Bupa rewards providing financial wellbeing support and wellness discounts; private dental cover; eyecare vouchers; enhanced employer pension contribution; interest-free season ticket loan; cycle to work scheme.

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.