Tapestry Assistant Store Manager

About Tapestry

Coach is a New York–born luxury fashion house known for leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global portfolio of fashion houses; as an employer Coach emphasizes craftsmanship, creativity, and inclusive talent development within a multi-brand organization.

Role & Responsibilities

• Support the Store Manager in meeting and exceeding sales targets through forecasting, planning and execution of category and promotional initiatives; monitor KPIs and adapt tactics to improve performance.
• Lead by example on the sales floor to deliver Coach service standards, resolve customer issues promptly and cultivate long-term client relationships.
• Recruit, onboard, coach and develop store team members; create a high-energy, collaborative environment and build a pipeline of talent aligned with the brand vision.
• Drive omni-channel engagement: support virtual shopping, clienteling and consumer data capture; leverage social media trends to enhance store-level acquisition and retention.
• Ensure operational excellence by overseeing scheduling, payroll, HR processes, loss prevention, vendor relationships, health and safety, and adherence to visual merchandising standards.
• Collaborate with district and corporate leadership to interpret market trends, inform store strategy and contribute insights to cross-functional projects.

Qualifications

• Minimum of 1 year of leadership or supervisory experience in retail or service environments; luxury or fashion retail experience preferred.
• Demonstrated ability to motivate teams to exceed performance expectations and to coach toward measurable development outcomes.
• Strong customer orientation with a proven track record of delivering exceptional client experiences in a fast-paced setting.
• Excellent verbal and written communication, problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office and retail point-of-sale or store management systems; familiarity with clienteling and omni-channel retail practices.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays; ability to lift regularly at least 25 lbs (occasionally up to 50 lbs).

Skills

Experience

At least 1 year of supervisory or leadership experience in retail or related service industries; prior experience in luxury/fashion retail is preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent required; associate degree or coursework in business, retail management or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace rooted in New York heritage and contemporary design. As part of the Tapestry group, the brand emphasizes diversity, employee development and a collaborative, performance-driven retail culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.