Tapestry Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $18.50–31.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 26, 2026
About Tapestry
Coach is a global New York–born fashion house known for luxury leather goods, handbags and contemporary accessories. The brand is part of Tapestry, Inc., a multi-brand global house that emphasizes craftsmanship, modern luxury and inclusive workplace practices across its portfolio.
Coach Assistant Store Manager in Columbia, Maryland — lead sales, develop teams and support omni-channel retail for the Tapestry brand.
Role & Responsibilities
- Support the Store Manager in achieving sales targets through forecasting, category planning, KPI monitoring and tactical execution.
- Lead by example on the sales floor to deliver Coach service standards and resolve customer concerns promptly, acting as a local brand ambassador.
- Recruit, onboard, coach and develop retail talent; create a collaborative culture and maintain a robust internal talent pipeline.
- Drive omni-channel engagement including clienteling, virtual shopping and customer data capture to enhance the customer lifecycle.
- Oversee operational disciplines: scheduling and payroll administration, HR processes, loss prevention, vendor coordination and adherence to visual merchandising standards.
- Partner with district and corporate teams to interpret market trends, inform store strategy and support cross-functional initiatives.
Qualifications
- Minimum of 1 year of leadership experience in retail or service industries; luxury/fashion retail experience preferred.
- Proven ability to inspire, coach and motivate teams to exceed performance expectations.
- Strong customer orientation with the ability to thrive in a fast-paced retail environment.
- Excellent communication, problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and retail systems; familiarity with omni-channel services and clienteling strategies.
- Availability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
- Ability to lift 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and in the stockroom.
- A combination of education and experience will be considered.
Skills
Experience
At least 1 year of supervisory or leadership experience in retail or a customer-facing service environment; prior luxury or fashion retail experience is preferred.
Education
High school diploma or equivalent required; college coursework or a degree in business, retail management or a related field preferred — or equivalent combination of education and experience.
Workplace
This position is based in Columbia, Maryland, USA, within easy reach of Baltimore.
Compensation
The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach blends New York heritage with a contemporary, creative outlook and is part of the Tapestry family, which emphasizes inclusion and equity. The brand values direct feedback, entrepreneurial thinking and development of retail talent within a collaborative, performance-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Assistant Manager», «Store Supervisor», «Assistant Retail Manager», «Client Experience Manager», «Assistant Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.