Tapestry Assistant Store Manager

About Tapestry

Coach is a globally recognised American fashion house rooted in New York and best known for leather goods and modern luxury accessories. The brand is a member of the Tapestry portfolio, a global house of consumer fashion brands that emphasises creativity, inclusive culture and cross-brand collaboration within a multi-label group.

Role & Responsibilities

• Support the Store Manager to achieve and exceed sales targets through forecasting, planning and implementation of category initiatives; monitor KPIs and recalibrate tactics as required.
• Lead by example on the sales floor to deliver Coach service standards and outstanding client experiences; promptly resolve customer issues and act as a local brand ambassador.
• Recruit, onboard, coach and develop store team members; cultivate a collaborative culture and maintain a robust talent pipeline aligned with brand objectives.
• Execute omni‑channel and digital engagement strategies, including virtual shopping, clienteling and customer data acquisition; leverage social media trends to enhance footfall and conversion.
• Oversee operational compliance: scheduling, payroll, HR processes, loss prevention, adherence to visual merchandising standards, store safety and vendor relations.
• Partner with district and corporate leadership to interpret local market trends, shape store strategies and contribute insights to cross‑functional initiatives.
• Perform regular physical store duties including stockroom management; safely lift and move stock when required.

Qualifications

• Minimum of 1 year of leadership experience in retail or a service industry; luxury or fashion retail experience preferred.
• Proven ability to inspire, motivate and coach teams to exceed objectives and KPIs.
• Strong customer focus with demonstrated ability to perform in a fast‑paced, high‑traffic retail environment.
• Excellent verbal and written communication, problem solving and conflict resolution skills.
• Proficiency with Microsoft Office and retail systems; practical knowledge of omni‑channel services and clienteling strategies.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs; capability to climb, bend and manoeuvre on the sales floor and in the stockroom.
• A combination of education and experience will be considered.

Skills

Experience

At least 1 year of supervisory or leadership experience in retail or customer‑facing service; prior experience in luxury or fashion retail is preferred.

Education

High school diploma or equivalent; combination of relevant education and retail management experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creative energy with a modern luxury retail ethos, encouraging entrepreneurial thinking and inclusive collaboration. As part of Tapestry, the brand emphasises diversity, equity and development opportunities across a global house of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.