Tapestry Assistant Store Manager

About Tapestry

Coach is an American luxury leather‑goods and accessories house known for elevated craftsmanship and contemporary design. The brand is part of the Tapestry portfolio, a global group of consumer fashion houses that emphasizes inclusivity, innovation and cross‑brand collaboration.

Role & Responsibilities

• Support the Store Manager in achieving sales targets through forecasting, weekly/monthly planning and execution of category and promotional initiatives; monitor KPIs and adapt tactics to improve performance.
• Lead by example on the sales floor to deliver Coach service standards and exceptional client experiences, resolving customer issues promptly and acting as a local brand ambassador.
• Recruit, onboard, coach and develop store team members; create a high‑performance, collaborative culture and maintain a pipeline of talent aligned with brand expectations.
• Drive omni‑channel initiatives including virtual shopping, clienteling and customer data capture to grow lifetime value and convert digital interactions into in‑store sales.
• Own operational execution: scheduling, payroll, HR processes, compliance, loss prevention, vendor relationships, merchandising standards and store safety.
• Partner with district and corporate leadership to interpret market trends, share customer and sales insights, and support cross‑functional projects and local strategies.
• Perform physical store tasks as required: stockroom management, visual merchandising resets and occasional heavy lifting (up to 50 lbs).

Qualifications

• Minimum of 1+ years of leadership or supervisory experience in retail or service industries; luxury or fashion retail experience preferred.
• Proven ability to inspire, motivate and develop teams to exceed performance goals.
• Demonstrated customer focus with strong interpersonal, conflict resolution and problem‑solving skills.
• Proficiency with Microsoft Office and retail point‑of‑sale/retail systems; familiarity with clienteling platforms and omni‑channel workflows.
• Comfort operating in a fast‑paced, changing environment and flexibility to work nights, weekends, peak seasons and holidays as business needs require.
• Ability to perform physical job demands including regularly lifting at least 25 lbs and occasionally up to 50 lbs.

Skills

Experience

At least 1 year of supervisory or managerial experience in retail or service; experience within luxury or fashion retail is preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent required; some college, retail management coursework, or equivalent combination of education and experience preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes craftsmanship, contemporary design and an inclusive, optimistic workplace. As part of the Tapestry family, the brand promotes diversity, talent development and collaboration across functions and communities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.