Tapestry Assistant Store Manager

About Tapestry

Coach is a New York–born fashion house recognised for refined leather goods and contemporary ready-to-wear. As part of the Tapestry portfolio, Coach operates a global retail network and emphasises craftsmanship, modern design, and inclusive brand experiences.

Role & Responsibilities

• Support the Store Manager in achieving and exceeding sales targets through forecasting, planning, KPI monitoring and execution of category initiatives.
• Lead by example on the sales floor to deliver Coach service standards; act as a brand ambassador and resolve customer escalations promptly.
• Recruit, onboard, coach and develop store team members; build a collaborative culture and maintain a robust talent pipeline aligned with brand objectives.
• Drive omni‑channel engagement including virtual shopping, clienteling, customer data acquisition and leveraging social media trends to enhance sales and loyalty.
• Ensure operational excellence by overseeing compliance with company policies, scheduling, payroll, HR processes, loss prevention, visual merchandising and vendor relationships.
• Partner with district and corporate teams to interpret market trends, shape store strategies and contribute to cross‑functional initiatives.
• Maintain store safety and perform physical duties including regular lifting (at least 25 lbs, up to 50 lbs occasionally), stockroom management and floor maintenance.

Qualifications

• Minimum of 1+ years of leadership experience in retail or service industries; luxury/fashion retail experience preferred.
• Proven ability to inspire, motivate and develop teams to exceed performance standards.
• Strong customer focus with demonstrated ability to deliver high‑touch service in a fast‑paced environment.
• Excellent communication, problem‑solving and conflict resolution skills.
• Proficiency with Microsoft Office and retail systems; familiarity with omni‑channel services and clienteling strategies.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs.

Skills

Experience

Minimum of one year in a supervisory or leadership role within retail or customer service; luxury or fashion retail background preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and relevant retail management experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 31.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a creative, inclusive and customer‑centric retail culture rooted in craftsmanship and contemporary design. The workplace rewards initiative, fast learning and cross‑functional collaboration while prioritising employee development and community engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.