Tapestry Assistant Store Leader — Visual & Operations

About Tapestry

Kate Spade New York is a global lifestyle brand renowned for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The maison is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusion and cross-brand collaboration in retail and brand-building.

Role & Responsibilities

• Lead client-focused selling and service standards on the sales floor; model Kate Spade service behaviors and maintain high energy customer engagement.
• Drive omni-channel and virtual selling initiatives, including clienteling, client books, outreach and loyalty program activation.
• Recruit, onboard, coach and develop store associates; set goals, review KPIs (traffic, conversion, UPT, AUR) and manage performance.
• Act as Store Leader in their absence and foster an inclusive, motivating team culture that supports retention and development.
• Own store sales plans and forecasts; create and execute action plans to address business opportunities and improve sell-through.
• Champion brand and visual merchandising standards; execute visual directives and report trends and customer feedback to corporate teams.
• Oversee operational excellence including opening/closing procedures, cash handling, facility security, scheduling and payroll budgeting.
• Ensure compliance with policies, safety and loss-prevention standards; support inventory management, cycle counts and shipment accuracy.
• Leverage social media and live stream shopping to drive engagement and traffic; adapt to retail trends and digital selling formats.
• Capture and maintain customer data to support marketing outreach and repeat business.

Qualifications

• Minimum 2+ years of retail management experience in fashion, lifestyle, or a comparable environment; combination of education and experience considered.
• Proven leadership, communication and organizational capabilities with experience coaching to results.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook; experience using retail systems.
• Demonstrated ability to analyze selling reports, identify trends and translate insights into action.
• Flexibility to work nights, weekends, peak seasons and public holidays; ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).
• Strong English language proficiency.

Skills

Experience

At least 2 years of retail management experience in a fashion or lifestyle environment; demonstrated track record in driving sales, leading teams and delivering operational standards. A combination of formal education and relevant experience will be considered.

Education

High school diploma or equivalent; post-secondary education or formal retail management training preferred. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 38.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a spirited, design-driven workplace that values creativity, optimism and inclusivity. As part of Tapestry, the brand emphasizes development, cross-brand collaboration and an employee-first approach to diversity and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.