Tapestry Assistant Manager, Retail Excellence

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Lead execution of new store opening projects, including renovations, relocations, temporary stores, and pop-ups; build and lead a SWAT team.
• Oversee daily operations across all retail stores to ensure efficient and effective performance.
• Foster strong collaborative working relationships with key cross-functional partners.
• Collaborate with IT and Digital teams to use digital resources and platforms to improve store operations, systems efficiency, and productivity.
• Manage and optimize customization services to enhance the customer experience, and support other relevant projects.

Qualifications

• Bachelor’s degree or higher.
• Strong passion for fashion and the brand, with consistently high engagement.
• Fluency in English and Chinese.
• Ability to take initiative, ownership, and accountability for the business.
• Ability to react quickly with a strong sense of urgency.
• Collaborative and respectful team player with sound judgment and the ability to build partnerships beyond their area of responsibility.
• Entrepreneurial spirit and strong problem-solving capabilities.
• Highly flexible and adaptable, comfortable with ambiguity, and able to thrive in a changing environment.
• Demonstrates courage by providing direct, complete, actionable feedback and addressing people issues quickly.
• Creativity and the ability to generate original ideas and connect unrelated concepts.
• Customer focus, including gathering customer insights, improving products and services, and building effective customer relationships.
• Ability to manage ambiguity, adapt to change, and make decisions amid risk and uncertainty.
• Results-driven, with the ability to exceed goals and maintain strong performance.
• Interpersonal savvy, diplomacy, tact, and the ability to build constructive relationships and defuse tense situations.
• Ability to learn quickly, adapt to unfamiliar tasks, and use successes and failures to identify improvements.
• For people managers: strategic agility and the ability to anticipate trends and develop credible strategies and plans.
• For people managers: ability to develop direct reports and others through challenging assignments, career discussions, and development plans.
• For people managers: ability to build effective teams, foster morale and open dialogue, share successes, and establish collective accountability.

Skills

Experience

Minimum of five years in retail management, retail operations, or retail excellence.

Education

Bachelor’s degree or higher.

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.