Tapestry Account Service Analyst
Tapestry — Account Service Analyst in New York. Support wholesale account management, reporting and order reconciliation for Coach, Kate Spade and Stuart Weitzman.
Overview
Tapestry is a global house of modern luxury accessories and lifestyle brands that includes Coach, Kate Spade, and Stuart Weitzman. As a publicly traded parent company, Tapestry combines heritage craftsmanship with contemporary retail, wholesale and digital operations, offering career paths across merchandising, product, marketing and commercial functions.
Role & Responsibilities
- Support account managers with day‑to‑day client servicing, including order capture, PO tracking and delivery coordination for wholesale and retail partners.
- Prepare and maintain regular sales, inventory and performance reports to inform account strategy and internal stakeholders.
- Reconcile invoices, credits and account statements; investigate and resolve discrepancies with internal teams and external clients.
- Act as a cross‑functional liaison between commercial, logistics, finance and planning teams to expedite issue resolution and ensure on‑time fulfilment.
- Maintain accurate account records, pricing data and promotional calendars in ERP and reporting systems.
Qualifications
- Bachelor’s degree in Business, Finance, Supply Chain, or related discipline preferred.
- Proven analytical aptitude with strong attention to detail and data integrity.
- Excellent verbal and written communication skills for client‑facing interactions.
- Ability to prioritise multiple tasks, meet deadlines and manage stakeholder expectations in a fast‑paced environment.
- Comfort working with cross‑functional teams and escalating issues appropriately.
Skills
Experience
Typically 1–3 years of experience in account service, client operations, wholesale/retail support, or commercial analytics — preferably within fashion, luxury goods, or consumer retail.
Education
Bachelor’s degree in Business, Finance, Supply Chain, Merchandising or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.573 open roles in New York, including 15 posted recently. The broader New York area accounts for 1.705 active listings on Cerulean, 22 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Culture
Tapestry cultivates a creative, brand‑driven workplace that balances heritage craftsmanship with modern commerce. Teams are collaborative and cross‑disciplinary, with emphasis on professional development, inclusivity and a commercial mindset suited to the pace of global luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tapestry, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Analyst», «Account Operations Analyst», «Wholesale Account Analyst», «Retail Account Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.