TAG Heuer Training Manager, Americas
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 18, 2026
About TAG Heuer
TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.
TAG Heuer seeks a Training Manager in Miami or Mexico City to develop retail training programs across the Americas. Bilingual (Spanish/English) required.
Role & Responsibilities
- Assess retail landscapes and identify best practices in collaboration with headquarters and local teams to enhance customer experience excellence
- Design and deliver engaging training sessions in both online and offline formats for boutique managers, account executives, and area sales managers across priority markets
- Partner with the Commercial Team to identify product knowledge gaps and develop appropriate training solutions for both wholesale and retail channels
- Manage e-learning platform key performance indicators, including learner communications per point-of-sale and provide technical support to all digital platform users
- Support the TAG Heuer Onboarding Program by coordinating manager enrollment and addressing additional training requirements on the digital platform
- Coordinate venue selection, travel logistics, and vendor management for all in-person trainings in collaboration with LVMH Travel and TAG Heuer Americas Finance
- Build, oversee, and analyze operational training documentation including registration, attendance tracking, and participant feedback surveys for both virtual and in-person sessions
Qualifications
- Minimum 5 years of professional experience in retail and/or retail training, with luxury retail experience strongly preferred
- Proficiency in Microsoft Office suite (Excel and PowerPoint) with demonstrated experience using Power BI
- Advanced expertise in training design methodologies, content creation, and delivery across both in-person and online platforms
- Fluent in both English and Spanish (required); Portuguese or additional language proficiency is advantageous
- Willingness to travel domestically and internationally up to 70% of the time
Skills
Experience
Minimum 5 years of professional experience in retail operations and/or retail training environments, with particular emphasis on luxury retail sectors. Demonstrated success designing and implementing training programs across multiple channels and geographies is essential.
Education
Not specified in source material; secondary or post-secondary education in business, education, training, or a related discipline is typically expected for this role.
Workplace
This position is based in Miami, Florida, USA.
Benefits
Medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, Employee Assistance Programs, tailor-made onboarding program, career and development opportunities within the LVMH Group including internal training, mentoring, and international mobility, exclusive discounts on selected TAG Heuer and LVMH products.
Culture
TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like TAG Heuer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Manager», «Retail Training Director», «Customer Experience Training Manager», «Trainer and Learning Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.