TAG Heuer Junior Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Contributes to boutique sales and sales objectives by working toward individual KPIs and delivering memorable in-store experiences and service.
• Supports colleagues and other boutique team members.
• Considers all client touchpoints to support omnichannel sales and deliver the best client experience.
• Embodies TAG Heuer’s brand DNA and acts as a passionate brand ambassador in and outside the boutique.
• Contributes to clienteling objectives, including new-client recruitment, repeat-client rate, VIC share and Net Promoter Score, using the tools provided.
• Collects high-quality client data and uses it to communicate with clients in a personally relevant way and identify opportunities to grow the business.
• Communicates the brand story and DNA, product advantages and technical details in an inspiring way to build trust and lasting client relationships.
• Contributes to daily processes under the supervision of the Boutique Manager.
• Uses CEGID and Salesforce effectively and performs visual merchandising.
• Coordinates after-sales operations through the return of the watch.
• Follows guidelines for grooming, conduct and visual merchandising, including window animation, product presentation and catalogues.
• Contributes to a positive, inclusive and supportive work environment.
• Contributes to store maintenance.
• Ensures compliance with internal control policies.

Qualifications

• A first experience in a luxury retail environment.
• Knowledge of or passion for watches, emerging lifestyle trends, new technologies and sports.
• Fluent in English and German; a third language is a plus.
• Curiosity and eagerness to learn selling skills, sales KPIs, clienteling KPIs, brand DNA, history and collections, front- and back-office tools, and retail procedures.
• Client-centric mindset.
• Open-minded, with excellent interpersonal and communication skills.
• Energetic, self-motivated, action-oriented and results-oriented.
• Self-starter able to work effectively in a fast-paced, dynamic environment.
• Adaptable to change, flexible, and able to propose new ideas and solutions.
• Team spirit, high integrity and transparency.
• Strong presentation skills.
• Internship agreement required.

Skills

Experience

Entry-level; a first experience in a luxury retail environment.

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.