TAG Heuer Customer Service Assistant
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 17, 2026
About TAG Heuer
TAG Heuer is a renowned Swiss watchmaker known for its precision engineering, sports‑inspired design and technical innovation. As part of the LVMH Watches & Jewellery business group, the maison combines artisanal watchmaking expertise with the resources of a global luxury conglomerate, offering employees exposure to high standards of product knowledge and a performance‑driven, fashion‑luxury environment.
TAG Heuer seeks a Customer Service Assistant in Pforzheim; mid‑level, on‑site role handling repairs, invoicing and client communications.
Role & Responsibilities
- Report to the Customer Service Operations Manager and act as primary contact for customers and authorised dealers.
- Build and maintain trusting, durable relationships through clear, precise and efficient communication.
- Register and process repair orders, coordinate logistics for incoming and outgoing watch shipments, including transfers to Switzerland.
- Send notifications to customers and dealers confirming receipt of goods and updates on repair status.
- Prepare repair cost estimates and follow up with reminders for unapproved estimates.
- Handle customer enquiries and complaints via telephone, email and post; escalate complex issues to headquarters when required.
- Close out completed repairs and generate corresponding invoices.
- Organise special shipments and perform additional administrative tasks related to after‑sales operations.
Qualifications
- Minimum three years' successful professional experience in a comparable customer service or after‑sales role.
- Fluent German and English; French language skills are an advantage.
- Confident user of MS Office, with strong proficiency in Excel.
- Interest in horology/watchmaking and willingness to learn technical watch details.
- Strong organisational skills, autonomy and the ability to perform under pressure in a dynamic environment.
- Excellent verbal and written communication skills and demonstrated teamwork.
Skills
Experience
At least 3 years' relevant experience in customer service, after‑sales or repairs administration; experience within luxury goods or watchmaking is highly desirable.
Education
Commercial vocational qualification (e.g., kaufmännische Ausbildung) or equivalent; higher education is advantageous but not required.
Workplace
The role is situated in Pforzheim, Baden-Württemberg, Germany — conveniently close to Stuttgart.
Benefits
Modern office equipment; 30 days annual leave; flexible 37‑hour workweek with flextime; employer‑sponsored pension plan; 50% employer subsidy for bike leasing; 100% coverage of the Deutschlandticket; €100 monthly childcare subsidy; meal vouchers; employee discounts within the LVMH brand portfolio; comprehensive onboarding including TAG Heuer App Learning Lab; five fully paid child‑sickness days per year.
Culture
TAG Heuer blends Swiss watchmaking heritage with a dynamic, sporty and innovation‑led culture. As part of LVMH, the workplace emphasizes teamwork, continuous learning and high standards of product knowledge, while maintaining an open, collegial atmosphere.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like TAG Heuer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Coordinator», «Customer Service Representative», «Service Operations Assistant», «Repairs & Warranty Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.