TAG Heuer Customer Care Specialist

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Deliver white-glove service across multiple communication channels (telephone, email, postal correspondence, and live chat), ensuring prompt, professional, and personalized responses to all customer inquiries
• Address a wide range of customer inquiries pertaining to products, services, orders, and account management with expertise and professionalism, consistently exceeding expectations
• Proactively monitor and follow up on customer interactions to ensure complete resolution, foster ongoing satisfaction, and create memorable brand moments
• Meticulously document all customer interactions within the CRM system, maintaining accurate, comprehensive, and readily accessible records
• Process customer accounts, manage service requests, and maintain data integrity in accordance with company policies and regulatory requirements
• Leverage data insights to identify trends, personalize service delivery, and inform strategic business decisions
• Collaborate with the sales team to cultivate long-term relationships with key clients, anticipating evolving needs and proactively offering bespoke solutions
• Employ deep understanding of customer preferences, purchase history, and feedback to personalize interactions and curate exclusive experiences
• Implement strategic clienteling techniques to enhance customer loyalty, drive repeat business, and identify new sales opportunities for follow-up with the sales team
• Proactively identify and capitalize on upselling and cross-selling opportunities in collaboration with the sales team to expand customer relationships and drive revenue growth

Qualifications

• Exemplary brand representation and embodiment of company values in every customer interaction
• Articulate knowledge of product features, benefits, and company policies with clarity and precision
• Current knowledge of industry trends, competitive landscape, and company initiatives
• Strong analytical and critical thinking skills for effective problem resolution
• Diplomatic and tactful approach to navigating complex customer situations
• Proficiency with CRM systems and customer management software

Skills

Experience

Beginner-level customer care or related client-facing experience preferred; demonstrated ability to manage customer interactions across multiple channels and maintain service excellence.

Education

High school diploma or equivalent; higher education preferred.

Workplace

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.