TAG Heuer Customer Care Specialist

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Provide white-glove service via multiple communication channels (calls, email, post, and live chat), ensuring prompt, professional, and personalized responses to all customer inquiries
• Address a comprehensive range of customer inquiries pertaining to products, services, orders, account management, and related areas while consistently exceeding expectations
• Proactively monitor and follow up on customer interactions, ensuring complete resolution and fostering ongoing satisfaction; champion customer advocacy and create memorable brand experiences
• Meticulously document all customer interactions within the CRM system, ensuring accurate, comprehensive, and readily accessible records
• Process customer accounts, manage service requests, and maintain data integrity in accordance with company policies and regulatory requirements
• Leverage data insights to identify trends, personalize service delivery, and inform strategic business decisions
• Collaborate with the sales team to cultivate long-term relationships with key clients, anticipating their evolving needs and proactively offering bespoke solutions
• Implement strategic clienteling techniques to enhance customer loyalty, drive repeat business, and identify opportunities for follow-up
• Proactively identify and capitalize on opportunities to expand customer relationships and drive revenue growth through upselling and cross-selling initiatives

Qualifications

• Exemplary brand representation and embodiment of brand values, voice, and image in every interaction
• Demonstrated ability to articulate product features, benefits, and company policies with clarity and precision
• Knowledge of current industry trends, competitive landscape, and company initiatives
• Proficiency in critical thinking and effective troubleshooting techniques for complex problem resolution
• Ability to navigate sensitive situations with diplomacy and tact
• Experience with CRM systems and data management
• Strong communication skills across multiple channels (verbal, written, digital)

Skills

Experience

Entry-level to beginner experience acceptable; the role welcomes candidates new to customer care roles who demonstrate strong foundational customer service instincts and a commitment to luxury brand excellence.

Education

High school diploma or equivalent required; associate degree or relevant customer service certification preferred.

Workplace

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.